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    JuliaAurisch (Sketchfab Profile)

    Hey,
    is it possible to undo a model-publication (I have not a PRO, Premium, or Business account)?
    Best regards,
    Julia

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    James (Sketchfab Profile)

    Hi Julia,

    I'm afraid it's not possible to un-publish a model. If you need it as a draft, you'll have to delete it and re-upload.

    Sorry for any inconvenience!

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    sasu-network (Sketchfab Profile)

    Hi James,

    is it possible to create a separate password for each project/model? (sorry, maybe stupid question, but it's not clear to me).

    Thanks, Lars

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    James (Sketchfab Profile)

    Hi Lars,

    Yes, passwords are set on individual models.

    James

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    GG-loop (Sketchfab Profile)

    Hi there,

    I unlocked my profile to pro to make my upload private but got this message now:


    Thank you in advance for clarifications.

    Best,
    Giacomo

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    James (Sketchfab Profile)

    Hi Giacomo,

    Weird, thanks for the report. We'll get that fixed ASAP!

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    juanjocopovi (Sketchfab Profile)
     
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    edwin.wallet (Sketchfab Profile)

    What happens when you turn off private mode after you've worked on it for a few weeks to finetune it? Do people get notified like when you've uploaded a new model? Will staff see the model as well for instance to judge it for staffpicking? Or does all that only happen when you upload a new model?

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    James (Sketchfab Profile)

    I'm afraid not. Your followers will be notified after you publish a model from draft mode (assuming it is not private). If you are still preparing a model and want your followers to be notified (and staff to see it at the top of model feeds), you should keep it in Draft mode until it's ready.

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    edwin.wallet (Sketchfab Profile)

    Thank you for clearing that up. I’ll keep models in draft mode in the future.

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    James (Sketchfab Profile)

    Were you viewing models in the mobile app (in AR, etc.)? Based on the logs, it looks like that's where the views are coming from.

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    andre78 (Sketchfab Profile)

    Yes, I looked through the mobile app and watched in VR. Tell me please, can other users see my models in the mobile application, if the models are "private"?

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    James (Sketchfab Profile)

    No, private models do not appear in the mobile app. You must know the URL to visit the page.

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    andre78 (Sketchfab Profile)

    Ok, thanks for the explanation. Have a nice day.

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    arif694773 (Sketchfab Profile)

    i want to show my private model to the user from my website using embedding and user just see the model and do not permit to download the model. is it possible in private model?

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    James (Sketchfab Profile)

    @arif694773 Yep, you can embed a private model on your website just like a public model. Anyone can view it, but no one will be able to download it unless you allow it.

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    palaeopi (Sketchfab Profile)

    Why cant you show clients private models from your own account on the app on an Ipad for example?

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    James (Sketchfab Profile)

    @palaeopi Sorry about that! It's a known issue with the mobile app, and we will get it working in a future version.

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    furnware (Sketchfab Profile)

    Is it possible to make models provide by default for my user profile after uploading? This would save the additional step of making the model private every time?

     

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    James (Sketchfab Profile)

    @furnware At the moment, it's not possible to make all your uploads private by default, unless you upload using the Data API:

    https://sketchfab.com/developers

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    agustayr (Sketchfab Profile)

    IS it not possible to have a private model if you have no more upload credits? I have a pro account. This whole credit thing is so ridiculous. It is making me want to switch to a different site for my models. 

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    James (Sketchfab Profile)

    Hi @agustayr - Indeed, the Pro account (for example) used to be limited to 20 private models per month. Now it's limited to 20 "view-only" (non-downloadable) models per month, but you're welcome to make any and all of your models private. In other words, private models is now simply a feature of the Pro account, rather than having a limited number of them. We're considering raising the upload limit for Pro accounts.

    More info here: https://help.sketchfab.com/hc/en-us/articles/360031770411-Upload-Limits

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    kashwalton_westrock (Sketchfab Profile)

    Is it possible to switch a model from private to public just long enough for a client to view the model in AR and then switch it back afterword?  I've tried and the change doesn't save.  If not is there any way to view a private model in AR on an iPad?

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    James (Sketchfab Profile)

    Hi kashwalton_westrock,

    I also answered via email:

    Sorry, there's a bug in the properties form. If you delete the password field before switching to public, it should work.

    Also, you should be able to view private models on your account when viewing the app, just not password-protected models.

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    ceilink (Sketchfab Profile)

    Hi James, I also would like to turn off the password protection to a few uploads. I tried deleting the password before switching to public and the change still doesn't take. 

    We are working with a Hypervsn unit and would like to download our models to that unit.

    Any suggestions?

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    James (Sketchfab Profile)

    Hi,

    I'll follow up in a private message!

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    WillChen (Sketchfab Profile)

    If I prepare private models with a "Pro" account and then I later downgrade my subscription back to "Plus" or "Basic", would my already-set private models stay private?

     

    I.E. Is the "Privacy" behaviour and password protection sufficiently reliable that you could count on it for IP and disclosure purposes in the long term?

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    James (Sketchfab Profile)

    If you downgrade from Pro to Plus or Basic, your private models will not become public. However, they will be disabled: https://help.sketchfab.com/hc/en-us/articles/360016172711-Disabled-Models

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    MainframeStudios (Sketchfab Profile)
    When we embed it in Shotgun (or any web browser) using iframe the password field doesn't accept the password.
    I did some research and noticed this was reported in March on the forum but I don't see a resolution.
    Is there one? 
    Thanks
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    James (Sketchfab Profile)

    MainframeStudios - is there a live page I can look at?

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