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Store Refund Policy

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15 comments

  • iankc

    Hello, I understand that there is no way to refund items bought from the store, but I was wondering if it was possible to refund a Sketchfab Plus subscription? I accidently paid for a yearly sub ($84) when I meant to just buy a month ($11). I have tried to cancel this subscription on my PayPal dashboard but found no way of doing so.

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  • James

    Hello! No worries, it's done.

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  • iankc

    Thank you!

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  • 1robomaker

    I have done the exact same thing...

    Can you assist?

     

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  • James

    I just sent the refund.

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  • akennemore08

    Yeah, I have done the same thing, accidently purchased the yearly plan instead of the monthly plan.

    May you please refund the subscription?

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  • James

    akennemore08 - No problem, it's done.

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  • RaiyaErnst

    Hi, I am in a similar situation. I needed to upload a for an assignment as a one-off thing, but my file size was too large for the free version and there is no free trial for the other plans. I had to purchase the pro plan but wasn't able to cancel my subscription afterwards and got charged for the month. Am I able to please get a refund for this?

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  • nudlee

    Hi! I have the same issue. I tried to find an email to contact but I couldn't. Please help! :)

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  • nudlee

    Hi! I just wanted to go down to the individual 100 MB subscription, please James help.

     

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  • James

    Hi there,

    I just canceled and refunded your upgrade. Sorry for any confusion.

    For information, this help article is about the Sketchfab Store (purchasing 3D models), and NOT account upgrades.

    And you can always submit requests to our team here: https://help.sketchfab.com/hc/en-us/requests/new

     

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  • nudlee

    Thanks! Does this mean that the model I had uploaded is not up anymore? it was over the limit of the free upload (over 50MB).

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  • James

    You only have one published model, and it is still there: https://sketchfab.com/3d-models/weather-cow-year-1-brief-by-sara-veronika-toth-c35748e7463d4196a782f7645a2b05ed

    You also have two Draft models: https://sketchfab.com/nudlee/uploads

    You can learn about what happens to models when you downgrade here: https://help.sketchfab.com/hc/en-us/articles/360016172711-Disabled-Models

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  • grumpiiart

    Hello, I was wondering if it was possible to refund a Sketchfab Plus subscription? I accidentally paid for a yearly sub ($84) when I meant to just buy a month ($11). Is it possible to cancel it or at least switch it to 1 month instead? Thank you in advance.

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  • James

    grumpiiart No problem, it's done.

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