Sketchfab has a huge amount of respect for its members, and we require that our artists and sellers present their work as accurately as possible. Our goal is to help you find exactly what you need. With the help of the 3D viewer and the Model Inspector, you know that what you see is what you get.
Therefore, Sketchfab does not offer refunds for Store purchases for any reason.
Before proceeding with your purchase:
- Be sure that you are purchasing the correct model.
- Be sure that the model is compatible with your software by checking the included file formats.
- Use the Model Inspector to study the model's materials, textures, and topology.
If you have any concerns regarding misrepresentation of a product, or any questions about the technical aspects of a model, please contact the seller directly, via their profile page. If you're still having trouble, feel free to contact support.
The Sketchfab Store is a marketplace exclusively for digital 3D model files. Sketchfab users do not sell or ship physical products on our platform.
Comments
7 comments
Hello, I understand that there is no way to refund items bought from the store, but I was wondering if it was possible to refund a Sketchfab Plus subscription? I accidently paid for a yearly sub ($84) when I meant to just buy a month ($11). I have tried to cancel this subscription on my PayPal dashboard but found no way of doing so.
Hello! No worries, it's done.
Thank you!
I have done the exact same thing...
Can you assist?
I just sent the refund.
Yeah, I have done the same thing, accidently purchased the yearly plan instead of the monthly plan.
May you please refund the subscription?
akennemore08 - No problem, it's done.
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