Sketchfab has a huge amount of respect for its members, and we require that our artists and sellers present their work as accurately as possible. Our goal is to help you find exactly what you need. With the help of the 3D viewer and the Model Inspector, you know that what you see is what you get.
Therefore, Sketchfab does not offer refunds for Store purchases for any reason.
Before proceeding with your purchase:
- Be sure that you are purchasing the correct model.
- Be sure that the model is compatible with your software by checking the included file formats.
- Use the Model Inspector to study the model's materials, textures, and topology.
If you have any concerns regarding misrepresentation of a product, or any questions about the technical aspects of a model, please contact the seller directly either via email or their model page comment section. If you're still having trouble, feel free to contact support.
The Sketchfab Store is a marketplace exclusively for digital 3D model files. Sketchfab users do not sell or ship physical products on our platform.