Store Refund Policy

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    iankc (Sketchfab Profile)

    Hello, I understand that there is no way to refund items bought from the store, but I was wondering if it was possible to refund a Sketchfab Plus subscription? I accidently paid for a yearly sub ($84) when I meant to just buy a month ($11). I have tried to cancel this subscription on my PayPal dashboard but found no way of doing so.

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    James (Sketchfab Profile)

    Hello! No worries, it's done.

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    iankc (Sketchfab Profile)

    Thank you!

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    1robomaker (Sketchfab Profile)

    I have done the exact same thing...

    Can you assist?

     

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    James (Sketchfab Profile)

    I just sent the refund.

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    akennemore08 (Sketchfab Profile)

    Yeah, I have done the same thing, accidently purchased the yearly plan instead of the monthly plan.

    May you please refund the subscription?

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    James (Sketchfab Profile)

    akennemore08 - No problem, it's done.

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    RaiyaErnst (Sketchfab Profile)

    Hi, I am in a similar situation. I needed to upload a for an assignment as a one-off thing, but my file size was too large for the free version and there is no free trial for the other plans. I had to purchase the pro plan but wasn't able to cancel my subscription afterwards and got charged for the month. Am I able to please get a refund for this?

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