Buying 3D Models

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11 comments

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    mutaclimbing

    Hello! I wanto buy a 3D model but I live outside the US. 

    Does the price of the model is shown in US Dollars? or  does Sketchfab convert the price to my local currency?

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    VectorL1990

    It's such a pity that I tried to buy a 3D lowpoly model which is named "Micro Demon Daryl - Faceted Style" with my visa and it failed, and I recieved message that it had already charged me 2Yuan for this twice!!!Please give me an explanation and refund.

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    Dan

    @VectorL1990 I'd be glad to look into this for you. Would you mind submitting a ticket (and proof of payment) here: https://help.sketchfab.com/hc/en-us/requests/new

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    Dan

    @mutaclimbing Store models should appear in USD although PayPal should convert this to your local currency when you purchase.

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    VectorL1990

    Thanks for your reply Dan, I have checked my visa account online and it seems it have already canceled this trading, it's really strange and I have reported this to bank online, it's late in china right now and I will follow this issue tomorrow, if the bank tells me it charged me for this I will told you tomorrow and I hope you can fix it for me, thanks for your reply again.

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    lviggiani

    Hi, I'm new to the site, so I apologize in advance if I ask stupid questions... But, why are many models not available for download or purchase? Does it depend on the owner or on my account? Thanks!

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    Dan

    @Iviggiani No such thing as a stupid question :) You're right too, the decision to sell or offer a model for download is up to the creator themselves. But as a fan, you could always comment on the model page to ask the creator if they'd like to reconsider.

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    ashenbach

    @dan - is there a way to DM an artist or creator here on sketchfab? I've left comments, but would like to also message someone directly. Thanks!

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    Dan

    @ashenbach Yes! If a user has PRO (or above) membership, you can find a Contact button on their profile page. Otherwise, commenting on the model page is the next best thing.

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    ashenbach

    @dan - gotcha. Thanks!

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    jwag1

    I can't open gltf files with any software I have (not Sketchup, Rhino, or iClone 3dxchange). Is there a way to convert it, or can sellers provide fbx/obj?

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