Frequently Asked Questions (FAQs)

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    aliaqureshi

    Hi I have created a new account but the verification email has not been sent. I tried it several times. Can someone help :(

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    Dan

    Hi @aliaqureshi! If you're still having trouble, could you write to us here: https://help.sketchfab.com/hc/en-us/requests/new We'd be glad to help.

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    dtormala471983

    I'm too have same problem. I have sent a ticket to get help on this but I received the message that you got the message I sent out. Thought surely should be enough of proof that my email is valid.. 

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    Dan

    @dtormala471983 Thanks for the note here. Looks like we resolved it through the Help Center ticket submission.

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    HPrendering

    Cannot confirm Email address, no Email sent to confirm Email. Have sent a ticket and had a reply to say its been received. Dan has sent me an Email for which I've replied too but no Email activation still???

     

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    Dan

    @HPrendering Thanks for following up although it looks like we sorted it out via the ticket. 

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    snakebiteuk

    I got email and confirmed to set up account . Blender still asking for a "token" in tools i/o section but when it says sent to email , there is nothing there .

     

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    Dan

    @snakebiteuk I replied via your Help Center support ticket. Feel free to ask any other questions there. Thanks!

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    ninestella

    안녕하세요, 새 계정을 만들었지 만 확인 이메일이 전송되지 않았습니다. 나는 그것을 여러 번 시도했다. 누군가가 도울 수 있는가?

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    Dan

    @ninestella Thanks for reaching out here although it looks like you sent an email ticket to Support, which is a better way to handle the confirmation of your account.

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    shadoof

    Здравствуйте,подскажите как импортировать модели в библиотеку spark ar? регистрация на сайте пройдена, но в библиотеке вход в аккаунт не выполняется

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    omg3d

    hi, and why when downloading a file in the selection of a category there is no widespread category of Industrial? this is the most common category

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    Dan

    @omg3d Thanks for the feedback! It's been some time since we chose those categories although, at first glance, I think "Electronics & gadgets" and "Science & technology" might cover quite a bit of Industrial-type models.

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    omg3d

    @Dan Industry, I met a lot on different sites 3D stores, sometimes hands are looking for the word Industry :)

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    Omar.Gonzalez2

    No logro conseguir configuración con Google home
    Alguien sabe de alguna app automática a coneccion

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    Dan

    @Omar.Gonzalez2 I'm sorry, I'm not sure what you mean. Could you write to Support and share what you're trying to do with your Google Home and Sketchfab: https://help.sketchfab.com/hc/en-us/requests/new

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