Frequently Asked Questions (FAQs)

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6 comments

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    aliaqureshi

    Hi I have created a new account but the verification email has not been sent. I tried it several times. Can someone help :(

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    Dan

    Hi @aliaqureshi! If you're still having trouble, could you write to us here: https://help.sketchfab.com/hc/en-us/requests/new We'd be glad to help.

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    dtormala471983

    I'm too have same problem. I have sent a ticket to get help on this but I received the message that you got the message I sent out. Thought surely should be enough of proof that my email is valid.. 

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    Dan

    @dtormala471983 Thanks for the note here. Looks like we resolved it through the Help Center ticket submission.

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    HPrendering

    Cannot confirm Email address, no Email sent to confirm Email. Have sent a ticket and had a reply to say its been received. Dan has sent me an Email for which I've replied too but no Email activation still???

     

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    Dan

    @HPrendering Thanks for following up although it looks like we sorted it out via the ticket. 

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