Like anything else, we know sharing your 3D models isn’t always a flawless process. It takes some work and patience, but because Sketchfab wants to do everything we can to make it easier for you, we've collected a series of questions our users frequently ask and actions to help possibly solve each.
Getting Started
What is Sketchfab?
Sketchfab is a platform meant to empower a new era of creativity. We make it easy for anyone to upload, publish, embed, buy, sell, and find 3D content online. With a community of millions of creators who have published millions of models, we are the largest platform for immersive and interactive 3D. Additionally, the Sketchfab Store allows thousands of buyers and sellers to transact in confidence using our realtime 3D viewer and model inspector.
Our technology is integrated with every major 3D creation tool and publishing platform. We're compatible with all the major browsers and most VR headsets. Our player is embeddable anywhere on the web, and lets you view and share 3D and VR content on social media, such as Facebook, Twitter or Reddit.
I’m a beginner. Do you have tutorials for me to start learning 3D modeling?
There are plenty of ways to get started. Find the software the suits you and start 3D modeling and/or 3D scanning. Or check out our quick tutorials for some free 3D options.
Account
I checked my Spam folder but I still haven't received a link to confirm my email address. What can I do?
First, you'll want to sign into your account in the top-right corner of this page. Once you do, you can reach out to our Product Support team and they can confirm your email address for you.
Billing
Do you accept other payment methods besides PayPal?
Not exactly. Currently, PayPal is Sketchfab’s only payment processor. However, we can sometimes make an exception for a Sketchfab membership plan via wire. The only requirement is that the purchase must be an annual plan commitment - Business or higher. If you’re interested, message us.
I upgraded my account but my plan didn’t change. What’s going on?
Sometimes our system can get confused through an upgrade. We're glad to fix it right away! If you’re having this issue, please message us.
How can I request an invoice for my payment?
You can request an invoice for your paid Sketchfab membership. You can find Sketchfab Store invoices under your /purchases page (by clicking your thumbnail in the top-right corner of Sketchfab.com) Or you should be able to request or find those through your PayPal dashboard.
Why didn’t I receive free PRO membership after messaging my friends through the Referral program?
To receive your free PRO membership, your friend needs to start a Sketchfab account with the personal invitation link and confirm their email address. If you’re still having trouble, feel free to message us.
I signed up for ArtStation PRO and I heard I can get Sketchfab PRO for free. How can I request this?
That’s right, ArtStation PRO members can get two free months of Sketchfab PRO membership. If you signed up for ArtStation PRO, message us with your ArtStation URL.
Uploading/Viewing
Why do I receive an Error code when I upload my model?
There are a few reasons why an upload could fail. You can fix some yourself while others might require our help. Check out the Error Codes.
How do I know if my model is too large/complex?
Good question! For recommendations on optimizing your uploaded model on Sketchfab, see Viewer Performance.
Why does my model's textures look different between the model page and 3D Settings?
Sketchfab doesn't generate all the optimized and multi-resolution versions of textures until after you publish the model. The 3D Settings editor always uses the original, unprocessed versions, which is why you sometimes see a difference between that view and your model in Draft Mode.
My model uploaded completely white. Where are my textures?
Sketchfab supports a maximum of 100 materials per uploaded model. If we detect more than 100 materials during processing, we attempt to merge identical materials. If there are still more than 100 materials after that, we merge everything together into a single material, which is why you might see your model with an off-white material color.
In order to upload your model with your materials, you'll want to compress or consolidate your total materials and re-upload. For more details, see Materials and Textures.
Can I duplicate my model or model’s settings?
Yes! PRO members and above can duplicate models that they own.
Can I create a configurator to display my models with different colors, materials, etc?
Yes! With the Sketchfab Viewer API, you can create a 3D model configurator to allow others to interact with your models. Check it out.
Embedding
How do I remove the Sketchfab watermark from my embedded viewer?
To remove both the Sketchfab logo and link from the embedded viewer, you’ll need to upgrade to the Enterprise plan. To keep the Sketchfab logo and only remove the link, you can upgrade to Business.
My thumbnail doesn't look like my model. What's going on?
Often, thumbnail issues are a result of the model not being done processing. If you're ever having issues, you can update the thumbnail image on your end by clicking "Save View" in the top-left corner of the viewer on the model page or inside the 3D Settings.
Downloading
I don’t see a Download button on a model page. How do I download that model?
If a Sketchfab user decides not to offer their models as free downloads, that’s their decision. You could always comment on the model and request it to be downloadable or available for purchase, or you could use the Contact button on the user’s profile, if they are PRO or above.
I uploaded a model but I don't see the option to offer it for Download. Where is it?
Certain software options do not allow Sketchfab users to enable the Download option if you've uploaded using their exporter. If you uploaded using the following softwares, they will not allow downloading from the Sketchfab website:
- Cappasity Easy 3D Scan
- Reallusion Character Creator 2
- itSeez3D (free version)
- Keyplan 3D
- Qlone (free version)
- Qubicle (Basic version)
- Skanect
Sharing
I deleted my model but it’s still showing up in Google search results. How can I fix this?
Once a Sketchfab model is deleted, it is no longer being indexed by Google. However, Google can still show the model URL as a result. Clicking it won’t show the model, but it will be a matter of time before Google results do not include it. Unfortunately, Sketchfab cannot change Google results.
Why doesn’t my model show my updates when I’m sharing it on Facebook?
Sometimes Facebook references the older version of a model or a model’s details. To update what Facebook shares, you need to update the cache. See Facebook.
Store
How can I apply to be a seller?
You can apply to sell in the Sketchfab Store through the Selling 3D models guide.
How long does it take for my Sketchfab seller application to be reviewed?
The Sketchfab team reviews each application and profile manually, so it can take a bit of time (usually 2-3 business days).
If you still have questions at all, you can always reach out to our Product Support team from the Sketchfab Help Center contact form.
Comments
8 comments
Hi I have created a new account but the verification email has not been sent. I tried it several times. Can someone help :(
Hi @aliaqureshi! If you're still having trouble, could you write to us here: https://help.sketchfab.com/hc/en-us/requests/new We'd be glad to help.
I'm too have same problem. I have sent a ticket to get help on this but I received the message that you got the message I sent out. Thought surely should be enough of proof that my email is valid..
@dtormala471983 Thanks for the note here. Looks like we resolved it through the Help Center ticket submission.
Cannot confirm Email address, no Email sent to confirm Email. Have sent a ticket and had a reply to say its been received. Dan has sent me an Email for which I've replied too but no Email activation still???
@HPrendering Thanks for following up although it looks like we sorted it out via the ticket.
I got email and confirmed to set up account . Blender still asking for a "token" in tools i/o section but when it says sent to email , there is nothing there .
@snakebiteuk I replied via your Help Center support ticket. Feel free to ask any other questions there. Thanks!
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