Viewer Performance

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  • Avatar
    noitanigami

    I uploaded my boned-model that I made with C4D, but it turns out somewhat like polygonal disaster (awful abstract triangles).

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    James

    @noitanigami - Which model are you talking about? It looks like "IMGChan_Casual" was successful.

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    noitanigami

    @padrezippo - Yeah, I re-upload it and delete the bones. My Crystal GEN2 model, it looks horrible after uploading it.

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    James

    @noitanigami - Ah I see. No, we don't support rigging (yet) so it was probably messing up the meshes. Are you uploading manually or using the C4D exporter?

    I noticed some flickering on your playstation model. I'm not that familiar with C4D, could there be overlapping surfaces or maybe n-gons that need to be triangulated?

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    noitanigami

    @padrezippo - Oh okay. I use FBX Exporter, because C4D Exporter doesn't work. It says "HTTPS error" when I press Export with C4D Exporter.

    Yeah, I was forgot to untriangulate my Playstation NGons.

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    levi_grosse

    i made screenshots,where do they get saved? :D

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    moliorarchitects

    What sets the initial view of the model? I keep uploading mine but the initial view when you open in the viewer is of the rear, any tips

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    James

    @levi_gross - the Take Screenshot button only defines the thumbnail image that appears in model gallery pages. If you're interested in exporting screenshots, check out the Viewer API: https://sketchfab.com/developers/viewer/screenshot

    @moliorarchitects - To set the default position/orientation, go to Settings → 3D Settings on the model page, move the model where you want it, and Save Settings. You can also manipulate axes, lighting, materials, annotations, and so on: https://help.sketchfab.com/hc/en-us/sections/200509186-3D-Settings

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    kaadesign

    Hello,

    what´s wrong with the Sketchfab reflections? Most of my models, the sharp eges looking rounded here. The model has no errors.
    If You switch on "mesh" You see the sharp edges. But light and reflection makes the model soft ...

    Example: https://skfb.ly/C9DL or: https://skfb.ly/CrZ6 --> front view: Ring is flat, but looks rounded.

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    James

    DWF files (and the Inventor plugin) should be working again.

    Not sure what's going on with the reflections - will look into it.

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    lfried

    Exporting .iam or .ipt from Inventor using the provided exporter tools, gives me empty files.

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    James

    @lfried - we don't support .iam or .ipt. The Inventor exporter plugin uses .dwf

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    lfried

    James, that is why I stated that exporting using the provided exporter tool gives me empty files. Whatever format the exporter exports in (DWF apparently), my files are empty on Sketchfab.

    Furthermore, manually exporting to DWF then uploading to Sketchfab yeilds the same results. This is regardless of the file extension, since my .dwg's that I export to .dwf have the same result...and empty 3D viewer.

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    James

    Sorry, I misunderstood. Moving over to the forum.

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    James

    @oleggee That's weird. Which model / categories?

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    finemech

    ...eemmhh... where I can switch off email notifications about new forum entries here?

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    James

    @finemech - Those options are not exposed to users at the moment, sorry about that! I will update the site to allow it as soon as I can.

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    Cosmin_Gx

    I keep uploading my model but it has no textures , what can i do ?

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    James

    @Cosmin_Gx - Can you please give me the model URL, and/or a sample file? Email would be best for this: support@sketchfab.com

  • Avatar
    James

    @finemech - I've updated the Help Center. You can now follow / unfollow from the bottom of any article. You can also unfollow from the Subscriptions menu in the top right drop-down on any page.

  • Avatar
    joannazoom

    Hi!
    I have lots of flicker problems in my model "1p" but I don't understand how to fix it. Maybe because English is not my first language? Should I try to fix it in sketchup or in sketchfab? I can't find any double surfaces in Sketchup.

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    kaadesign

    @joannazoom
    Try to check & repair with free tool "Netfabb Basic" ?

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    James

    @joannazoom - This workflow can fix a lot of SketchUp problems (bad performance, flickering, etc.): http://forum.sketchfab.com/t/sketchup-model-processing-and-performance/1073

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    joannazoom

    Thank you James, the flickering problem is now solved! Unfortunatelly some of the materials doesn't show right instead. Two of my materials now looks black instead of wood and grey. They are also missing in the Sketchfab materials list. I used the Sketchfab uploader, maby I did something wrong with the settings?

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    James

    @joannazoom - Hmm. Would you mind sending me the SketchUp file so I can take a closer look? support@sketchfab.com

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    rudolf-rednose

    About the flickering.
    To make a face visible from two sides, Unity advises to duplicate it and then flip the normals. So you have two faces on the same spot, just pointing in opposit directions.
    Is that a problem in Sketchfab? (And are faces double sided if I upload them like that from Blender?)

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    James

    @rudolf-rednose - Faces in Sketchfab are two-sided by default, with the option to switch to single-sided. I expect you would either have to upload the the duplicated faces and set both meshes to single-sided, or just upload a single face and leave it on double-sided.

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    rudolf-rednose

    But,.....(trust me to use a "but" a lot) doesn't that mean that there are overlapping faces?
    (Quoting: This problem is caused by overlapping faces. You should remove any overlapping surfaces from your model.)
    Or is that no problem when the normals of the overlapping faces are pointing in the oposite direction?
    Maybe I should post something first, and worry about it later.......

  • Avatar
    James

    Yep, I can't really say for sure without seeing a test model. My guess is that a single, double-sided face is better than two single-sided faces.

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