Changing your email address
You can change the email address associated with your account from your Profile Settings. Enter your new email, current password, and click Save Email. A confirmation email will be sent to the new address.
Changing your password while logged in
You can change your account password from Profile Settings. Enter your current password and your new password twice, then click Change Password.
Changing your password while logged out
If you've forgotten your password and you're logged out, you can go to https://sketchfab.com/login/reset-password. Enter the email address associated with your account and click Reset Password. A new password will be emailed to you. Please be patient as this may take several minutes to arrive.
If you have any issues, please sign in with the link in the top-right corner of this page and then contact us.
Comments
67 comments
" This e-mail hasn't been confirmed yet.
Confirm this address."
My Email always not receive the confirm mail...
This e-mail hasn't been confirmed yet. Confirm this address.
i already clicked "Confirm this address" button or link whatever.
but i didnt get any E-mail from SKETCHFAB!!
why why why?, i cant see anything! Spam nope too!
Hi @ftnara - I'm very sorry about that! I just activated your account.
Hi there, I'm having the same problem. Any chance you can help me too?
Hi Patrick, it's done, sorry!
Hello
I have a same problem
I haven't got a confirm mail yet.
Please check it for me,
Thanks
@kan12370317 done!
Hi there, the same problem. Could U check this for me ?
thx
Sorry about that, it's done!
I haven't received a confirmation email either, could activate my account please,
thanks!
@uhbgvfre Done!
One more user (me) not able to "confirm email". Can you help a guy out? Thanks.
Done!
Hi, I'm not receiveng the confirmation email.
Tried several times!
Thanks a lot!
I just confirmed it for you!
Hi James,
I understand that the password policy was updated to make the minimum password length 8 characters.
However, on the "change your password page", it will not allow passwords under 8 characters to be changed and will give an error that the old password does not fit the required format.
I contacted the help center but this does seem like a pretty serious bug.
Thanks.
Hey,
I just replied to your support request with a password reset link.
I'm having the same issue where I am getting the emails but when I click the confirm link it just sends me to a page saying error O_o? help?
Sorry about that, there's an issue with our email provider.
Looks like your account has been activated now?
Hi James,
My email isn't confirming either. Could you activate it? Hope everything gets sorted out with your email server.
Done! Sorry about that.
Hi James !
I haven't received a confirmation email either, could you activate my account please ?
thanks!
@bemotion done!
@james
Hello. I'm also having trouble confirming my account. Could you activate mine as well? Thanks.
Just as I commented this it started working. Sorry!
Yeah same I can't receive a confirmation email either.
pls hepl :)
@marceliadamczyk I just activated you, sorry about that!
Cant confirm account because email never arrives.
@Zamami.Jones It looks like your account has been confirmed now?
hey it is saying that my password must fit the required format even though it does and it won't let me confirm my email address. Could you help me out?
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