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Changing your Account Email & Password

Comments

93 comments

  • yilifilm

    " This e-mail hasn't been confirmed yet. 

    Confirm this address."

    My Email always not receive the confirm mail...

     

    0
  • ftnara

    This e-mail hasn't been confirmed yet. Confirm this address.

    i already clicked "Confirm this address" button or link whatever.

    but i didnt get any E-mail from SKETCHFAB!!

    why why why?, i cant see anything! Spam nope too!

    0
  • James

    Hi @ftnara - I'm very sorry about that! I just activated your account.

    0
  • PatrickSheehan

    Hi there, I'm having the same problem. Any chance you can help me too?

    0
  • James

    Hi Patrick, it's done, sorry!

    0
  • kan12370317

    Hello

    I have a same problem

    I haven't got a confirm mail yet.

    Please check it for me,

    Thanks

    0
  • James

    @kan12370317 done!

    0
  • tmg.biz.pl

    Hi there, the same problem. Could U check this for me ?

    thx

    0
  • James

    Sorry about that, it's done!

    0
  • uhbgvfre

    I haven't received a confirmation email either, could activate my account please,

    thanks!

    0
  • James

    @uhbgvfre  Done!

    0
  • firemist

    One more user (me) not able to "confirm email". Can you help a guy out? Thanks.

    0
  • James

    Done!

    1
  • conva

    Hi, I'm not receiveng the confirmation email.

    Tried several times!

    Thanks a lot!

    0
  • James

    I just confirmed it for you!

    0
  • techion

    Hi James,

     

    I understand that the password policy was updated to make the minimum password length 8 characters.

    However, on the "change your password page", it will not allow passwords under 8 characters to be changed and will give an error that the old password does not fit the required format.

    I contacted the help center but this does seem like a pretty serious bug.

    Thanks.

    0
  • James

    Hey,

    I just replied to your support request with a password reset link.

    0
  • NearSay

    I'm having the same issue where I am getting the emails but when I click the confirm link it just sends me to a page saying error O_o? help?

    0
  • James

    Sorry about that, there's an issue with our email provider.

    Looks like your account has been activated now?

    0
  • ET_HistoryNerd

    Hi James,

    My email isn't confirming either. Could you activate it?  Hope everything gets sorted out with your email server.

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  • James

    Done! Sorry about that.

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  • bemotion

    Hi James !

    I haven't received a confirmation email either, could you activate my account please ?

    thanks!

    0
  • James

    @bemotion done!

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  • maradams24

    @james

    Hello. I'm also having trouble confirming my account. Could you activate mine as well? Thanks.

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  • maradams24

    Just as I commented this it started working. Sorry!

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  • marceliadamczyk

    Yeah same I can't receive a confirmation email either.

    pls hepl :)

    0
  • James

    @marceliadamczyk I just activated you, sorry about that!

    0
  • Zamami.Jones

    Cant confirm account because email never arrives.

    0
  • James

    @Zamami.Jones It looks like your account has been confirmed now?

    0
  • GoldenAdrien

    hey it is saying that my password must fit the required format even though it does and it won't let me confirm my email address.  Could you help me out?

    1

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