Changing your Account Email & Password

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67 comments

  • Avatar
    yilifilm

    " This e-mail hasn't been confirmed yet. 

    Confirm this address."

    My Email always not receive the confirm mail...

     

  • Avatar
    ftnara

    This e-mail hasn't been confirmed yet. Confirm this address.

    i already clicked "Confirm this address" button or link whatever.

    but i didnt get any E-mail from SKETCHFAB!!

    why why why?, i cant see anything! Spam nope too!

  • Avatar
    James

    Hi @ftnara - I'm very sorry about that! I just activated your account.

  • Avatar
    PatrickSheehan

    Hi there, I'm having the same problem. Any chance you can help me too?

  • Avatar
    James

    Hi Patrick, it's done, sorry!

  • Avatar
    kan12370317

    Hello

    I have a same problem

    I haven't got a confirm mail yet.

    Please check it for me,

    Thanks

  • Avatar
    James

    @kan12370317 done!

  • Avatar
    tmg.biz.pl

    Hi there, the same problem. Could U check this for me ?

    thx

  • Avatar
    James

    Sorry about that, it's done!

  • Avatar
    uhbgvfre

    I haven't received a confirmation email either, could activate my account please,

    thanks!

  • Avatar
    James

    @uhbgvfre  Done!

  • Avatar
    firemist

    One more user (me) not able to "confirm email". Can you help a guy out? Thanks.

  • Avatar
    James

    Done!

  • Avatar
    conva

    Hi, I'm not receiveng the confirmation email.

    Tried several times!

    Thanks a lot!

  • Avatar
    James

    I just confirmed it for you!

  • Avatar
    techion

    Hi James,

     

    I understand that the password policy was updated to make the minimum password length 8 characters.

    However, on the "change your password page", it will not allow passwords under 8 characters to be changed and will give an error that the old password does not fit the required format.

    I contacted the help center but this does seem like a pretty serious bug.

    Thanks.

  • Avatar
    James

    Hey,

    I just replied to your support request with a password reset link.

  • Avatar
    NearSay

    I'm having the same issue where I am getting the emails but when I click the confirm link it just sends me to a page saying error O_o? help?

  • Avatar
    James

    Sorry about that, there's an issue with our email provider.

    Looks like your account has been activated now?

  • Avatar
    ET_HistoryNerd

    Hi James,

    My email isn't confirming either. Could you activate it?  Hope everything gets sorted out with your email server.

  • Avatar
    James

    Done! Sorry about that.

  • Avatar
    bemotion

    Hi James !

    I haven't received a confirmation email either, could you activate my account please ?

    thanks!

  • Avatar
    James

    @bemotion done!

  • Avatar
    maradams24

    @james

    Hello. I'm also having trouble confirming my account. Could you activate mine as well? Thanks.

  • Avatar
    maradams24

    Just as I commented this it started working. Sorry!

  • Avatar
    marceliadamczyk

    Yeah same I can't receive a confirmation email either.

    pls hepl :)

  • Avatar
    James

    @marceliadamczyk I just activated you, sorry about that!

  • Avatar
    Zamami.Jones

    Cant confirm account because email never arrives.

  • Avatar
    James

    @Zamami.Jones It looks like your account has been confirmed now?

  • Avatar
    GoldenAdrien

    hey it is saying that my password must fit the required format even though it does and it won't let me confirm my email address.  Could you help me out?

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