Changing your email
- Go to your Profile Settings.
- Enter your new email and current password
- Click Save Email.
- A link will be sent to the new address to confirm it. Please be patient as this may take a few minutes to arrive.
If you're having trouble changing your email address under Profile Settings, contact us with your username, your current account email address, and the email address you're trying to use.
Some email domains are not allowed because they are known to be "fake" email accounts associated with spammers. If you think a domain has been blocked but it should be allowed, contact us.
Changing your password
If you know your current password
- Go to your Profile Settings.
- Enter your current password and your new password twice, then click Change Password.
If you don't know your current password
- Go to https://sketchfab.com/login/reset-password.
- Enter the email address associated with your account and click Reset Password.
- A link to reset your password will be emailed to you. Please be patient as this may take a few minutes to arrive.
If you have any issues completing this process, contact us.
Please note your API Token is reset whenever you reset your account password.
Password requirements
Your password must meet the following requirements:
- At least 10 characters long
- No more than 128 characters long
- Not containing your email address, username, or display name
- Not on a public list of common passwords
- Not the same as your previous password
Password-protected models may not use the same password as your Sketchfab account.
Comments
93 comments
" This e-mail hasn't been confirmed yet.
Confirm this address."
My Email always not receive the confirm mail...
This e-mail hasn't been confirmed yet. Confirm this address.
i already clicked "Confirm this address" button or link whatever.
but i didnt get any E-mail from SKETCHFAB!!
why why why?, i cant see anything! Spam nope too!
Hi @ftnara - I'm very sorry about that! I just activated your account.
Hi there, I'm having the same problem. Any chance you can help me too?
Hi Patrick, it's done, sorry!
Hello
I have a same problem
I haven't got a confirm mail yet.
Please check it for me,
Thanks
@kan12370317 done!
Hi there, the same problem. Could U check this for me ?
thx
Sorry about that, it's done!
I haven't received a confirmation email either, could activate my account please,
thanks!
@uhbgvfre Done!
One more user (me) not able to "confirm email". Can you help a guy out? Thanks.
Done!
Hi, I'm not receiveng the confirmation email.
Tried several times!
Thanks a lot!
I just confirmed it for you!
Hi James,
I understand that the password policy was updated to make the minimum password length 8 characters.
However, on the "change your password page", it will not allow passwords under 8 characters to be changed and will give an error that the old password does not fit the required format.
I contacted the help center but this does seem like a pretty serious bug.
Thanks.
Hey,
I just replied to your support request with a password reset link.
I'm having the same issue where I am getting the emails but when I click the confirm link it just sends me to a page saying error O_o? help?
Sorry about that, there's an issue with our email provider.
Looks like your account has been activated now?
Hi James,
My email isn't confirming either. Could you activate it? Hope everything gets sorted out with your email server.
Done! Sorry about that.
Hi James !
I haven't received a confirmation email either, could you activate my account please ?
thanks!
@bemotion done!
@james
Hello. I'm also having trouble confirming my account. Could you activate mine as well? Thanks.
Just as I commented this it started working. Sorry!
Yeah same I can't receive a confirmation email either.
pls hepl :)
@marceliadamczyk I just activated you, sorry about that!
Cant confirm account because email never arrives.
@Zamami.Jones It looks like your account has been confirmed now?
hey it is saying that my password must fit the required format even though it does and it won't let me confirm my email address. Could you help me out?
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