Changing your email
- Go to your Profile Settings.
- Enter your new email and current password
- Click Save Email.
- A link will be sent to the new address to confirm it. Please be patient as this may take a few minutes to arrive.
Some email domains are not allowed because they are known to be "fake" email accounts associated with spammers. If you think a domain has been blocked but it should be allowed, contact us.
Changing your password
If you know your current password
- Go to your Profile Settings.
- Enter your current password and your new password twice, then click Change Password.
If you don't know your current password
- Go to https://sketchfab.com/login/reset-password.
- Enter the email address associated with your account and click Reset Password.
- A link to reset your password will be emailed to you. Please be patient as this may take a few minutes to arrive.
If you have any issues completing this process, contact us.
Please note your API Token is reset whenever you reset your account password.
Password requirements
Your password must meet the following requirements:
- At least 10 characters long
- No more than 128 characters long
- Not containing your email address, username, or display name
- Not on a public list of common passwords
- Not the same as your previous password
Password-protected models may not use the same password as your Sketchfab account.
Comments
93 comments
I don't receive a confirmation mail...
@Siarhei_Kishenia Sorry about that! It's done.
It seems that I cannot confirm my email address as well.
Please help.
I dont recive my activation email nor can I change my mail
@marceliadamczyk I just activated you, sorry about that!
My Email always not receive the confirm mail...
What's this problem?
I haven't received a confirmation email either, could activate my account please,
thanks!
Hi there,
I just sent you a support ticket with the password reset information.
@KAPOZ - looks like there was a typo in your email ( "gamil.com" ) I fixed it and activated your account.
One more user (me) not able to "confirm email". Can you help a guy out? Thanks.
Confirm mail not work, why?
Looked in spam-mail category - nope
I created new other(second) e-mail... not helped.
Open scetchfab in other browser... not helped.
@laurencewhite Sorry about that, it's done!
Same here!
ty
same prob.
@GoldenAdrien I've made a support ticket for you so we can discuss password issues more privately.
I tried changing my email address and it didn't work
It said -
What should I do? Should I tell you the email I'm trying to put for my account? I tried like 5 times please help. It's kinda urgent.
Yeah same I can't receive a confirmation email either. System issue I think, you're not alone.
I haven't received a confirmation email either, could activate my account please,
thanks!
@usas0s - Done.
Could you please activate mine also?
Sorry about that, there's an issue with our email provider.
Looks like your account has been activated now?
I'm also unable to receive confirmation emails.
@PavelSputnik - just activated you, sorry!
Hi, I'm not receiveng the confirmation email.
Tried several times!
Thanks a lot!
I just sent you a new password reset. Let me know if you didn't receive it!
Hi @pol16
It looks like your account has been activated successfully.
Hello
I have a same problem
I haven't got a confirm mail yet.
Please check it for me,
Thanks
jenpengfa looks like you got it?
@uhbgvfre Done!
Hello,
I have not received an email to verify my email address.
Please sign in to leave a comment.