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Changing your Account Email & Password

Comments

93 comments

  • James

    @GoldenAdrien I've made a support ticket for you so we can discuss password issues more privately.

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  • GoldenAdrien

    I am new here where would that be?

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  • James

    Sorry for the delay. You should have received an email. You can also go to you Username → My Activities in the top right menu of this page.

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  • potatoofoblivion

    I'm also unable to receive confirmation emails. I had to make a second account because I forgot the password to my first one and of course couldn't verify it.

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  • James

    @potatoofoblivion Sorry about that! There was an issue with our email delivery. I just activated your account.

    If you need help with your other account password, let us know!

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  • Kliefer

    I dont recive my activation email nor can I change my mail

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  • James

    Sorry, I just confirmed your account!

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  • mswr

    Tried two different emails but still haven't received a confirmation email, activate please :)

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  • James

    Done!

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  • Salvatore.G

    I have tried to change my actual E-Mail to my standard E-Mail, but my standard E-Mail was used for another account, always on Sketchfab, that I have deleted days ago, now I can't connect the E-Mail because is saved for another account which doesn't exist anymore.

    How can I solve this problem?

     
    ri
     
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  • James

    Hi Salvatore.G

    I'm sorry you're having trouble. I'm going to create a support ticket for you so we can discuss your email addresses privately.

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  • STOP

    I'm also unable to receive confirmation emails.

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  • James

    I just confirmed your email. Sorry about that!

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  • jenpengfa

    I don't receive a confirmation mail...

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  • James

    jenpengfa looks like you got it?

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  • meirt

    I tried changing my email address and it didn't work

    It said -

     

     

    What should I do? Should I tell you the email I'm trying to put for my account? I tried like 5 times please help. It's kinda urgent.

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  • meirt

    It's really urgent

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  • meirt

    I also tried opening in a new tab --- didn't work

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  • James

    meirt I've replied to your support request.

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  • pixcare

    Hello. I also wasn't able to confirm my email adress

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  • James

    Hello pixcare - looks like you got it working in the end?

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  • Demidel

    Hello,

    I have not received an email to verify my email address.

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  • James

    Sorry about that, I just confirmed your account.

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  • firespury.foxdragon

    i requested the pasword reset at the [email removed] but didn't received anything, could you send me it manually?

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  • James

    Hello,

    I just sent a password reset. Did you receive it this time?

     

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  • malucia1

    Hi James,

    I am unable to reset a password on my account that has two disabled models. I have tried to get the email sent, but I cannot do so. I made this account in hopes to get help in how to retrieve my models that I did. Is there anything that I can do to get my other account back and reset the password from there to upgrade the account and enable my models? 

    Thanks in advanced for reading this.

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  • James

    Hi there,

    I just sent you a support ticket with the password reset information.

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  • mega-gaskets

    Hi James, I couldn't change my email, and I tried different kind of google email for several times, still has the same problem error. Please check. Thanks for helping.

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  • James

    Hello,

    I'm sorry you're having trouble. I'm going to create a ticket on your behalf to discuss the issue privately.

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  • seeyin1989

    I didn't receive the reset password in my email. It's urgent for me. Can you help me for that? 

    Thanks!

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