Changing your Account Email & Password

Follow

Comments

87 comments

  • Avatar
    James (Sketchfab Profile)

    @GoldenAdrien I've made a support ticket for you so we can discuss password issues more privately.

    0
    Comment actions Permalink
  • Avatar
    GoldenAdrien (Sketchfab Profile)

    I am new here where would that be?

    0
    Comment actions Permalink
  • Avatar
    James (Sketchfab Profile)

    Sorry for the delay. You should have received an email. You can also go to you Username → My Activities in the top right menu of this page.

    0
    Comment actions Permalink
  • Avatar
    potatoofoblivion (Sketchfab Profile)

    I'm also unable to receive confirmation emails. I had to make a second account because I forgot the password to my first one and of course couldn't verify it.

    0
    Comment actions Permalink
  • Avatar
    James (Sketchfab Profile)

    @potatoofoblivion Sorry about that! There was an issue with our email delivery. I just activated your account.

    If you need help with your other account password, let us know!

    0
    Comment actions Permalink
  • Avatar
    Kliefer (Sketchfab Profile)

    I dont recive my activation email nor can I change my mail

    0
    Comment actions Permalink
  • Avatar
    James (Sketchfab Profile)

    Sorry, I just confirmed your account!

    0
    Comment actions Permalink
  • Avatar
    mswr (Sketchfab Profile)

    Tried two different emails but still haven't received a confirmation email, activate please :)

    0
    Comment actions Permalink
  • Avatar
    James (Sketchfab Profile)

    Done!

    0
    Comment actions Permalink
  • Avatar
    Salvatore.G (Sketchfab Profile)

    I have tried to change my actual E-Mail to my standard E-Mail, but my standard E-Mail was used for another account, always on Sketchfab, that I have deleted days ago, now I can't connect the E-Mail because is saved for another account which doesn't exist anymore.

    How can I solve this problem?

     
    ri
     
    0
    Comment actions Permalink
  • Avatar
    James (Sketchfab Profile)

    Hi Salvatore.G

    I'm sorry you're having trouble. I'm going to create a support ticket for you so we can discuss your email addresses privately.

    0
    Comment actions Permalink
  • Avatar
    STOP (Sketchfab Profile)

    I'm also unable to receive confirmation emails.

    0
    Comment actions Permalink
  • Avatar
    James (Sketchfab Profile)

    I just confirmed your email. Sorry about that!

    0
    Comment actions Permalink
  • Avatar
    jenpengfa (Sketchfab Profile)

    I don't receive a confirmation mail...

    0
    Comment actions Permalink
  • Avatar
    James (Sketchfab Profile)

    jenpengfa looks like you got it?

    0
    Comment actions Permalink
  • Avatar
    meirt (Sketchfab Profile)

    I tried changing my email address and it didn't work

    It said -

     

     

    What should I do? Should I tell you the email I'm trying to put for my account? I tried like 5 times please help. It's kinda urgent.

    0
    Comment actions Permalink
  • Avatar
    meirt (Sketchfab Profile)

    It's really urgent

    0
    Comment actions Permalink
  • Avatar
    meirt (Sketchfab Profile)

    I also tried opening in a new tab --- didn't work

    0
    Comment actions Permalink
  • Avatar
    James (Sketchfab Profile)

    meirt I've replied to your support request.

    0
    Comment actions Permalink
  • Avatar
    pixcare (Sketchfab Profile)

    Hello. I also wasn't able to confirm my email adress

    0
    Comment actions Permalink
  • Avatar
    James (Sketchfab Profile)

    Hello pixcare - looks like you got it working in the end?

    0
    Comment actions Permalink
  • Avatar
    Demidel (Sketchfab Profile)

    Hello,

    I have not received an email to verify my email address.

    0
    Comment actions Permalink
  • Avatar
    James (Sketchfab Profile)

    Sorry about that, I just confirmed your account.

    0
    Comment actions Permalink
  • Avatar
    firespury.foxdragon (Sketchfab Profile)

    i requested the pasword reset at the [email removed] but didn't received anything, could you send me it manually?

    0
    Comment actions Permalink
  • Avatar
    James (Sketchfab Profile)

    Hello,

    I just sent a password reset. Did you receive it this time?

     

    0
    Comment actions Permalink
  • Avatar
    malucia1 (Sketchfab Profile)

    Hi James,

    I am unable to reset a password on my account that has two disabled models. I have tried to get the email sent, but I cannot do so. I made this account in hopes to get help in how to retrieve my models that I did. Is there anything that I can do to get my other account back and reset the password from there to upgrade the account and enable my models? 

    Thanks in advanced for reading this.

    0
    Comment actions Permalink
  • Avatar
    James (Sketchfab Profile)

    Hi there,

    I just sent you a support ticket with the password reset information.

    0
    Comment actions Permalink

Please sign in to leave a comment.