Skip to main content

Changing your Account Email & Password

Comments

93 comments

  • James

    Sorry about that, it's done!

    0
  • Zamami.Jones

    Cant confirm account because email never arrives.

    0
  • James

    meirt I've replied to your support request.

    0
  • James

    Hi seeyin1989 - It looks like there is no Sketchfab account under that email address. Can you try signing up with it?

    0
  • seeyin1989

    I didn't receive the reset password in my email. It's urgent for me. Can you help me for that? 

    Thanks!

    0
  • James

    @CaptainIlima - Sorry about that! I just confirmed it for you.

    0
  • James

    @kan12370317 done!

    0
  • CaptainIlima

    I also have not received an email to verify my email address. 

    0
  • James

    @bemotion done!

    0
  • maradams24

    @james

    Hello. I'm also having trouble confirming my account. Could you activate mine as well? Thanks.

    0
  • malucia1

    Hi James,

    I am unable to reset a password on my account that has two disabled models. I have tried to get the email sent, but I cannot do so. I made this account in hopes to get help in how to retrieve my models that I did. Is there anything that I can do to get my other account back and reset the password from there to upgrade the account and enable my models? 

    Thanks in advanced for reading this.

    0
  • James

    I just confirmed your email. Sorry about that!

    0
  • mega-gaskets

    Hi James, I couldn't change my email, and I tried different kind of google email for several times, still has the same problem error. Please check. Thanks for helping.

    0
  • James

    Sorry about that, I just confirmed your account.

    0
  • James

    Sorry, I just confirmed your account!

    0
  • PavelSputnik

    Same thing for me - no emails in my inbox. So I cannot confirm my email address.

    0
  • James

    Hi Salvatore.G

    I'm sorry you're having trouble. I'm going to create a support ticket for you so we can discuss your email addresses privately.

    0
  • maradams24

    Just as I commented this it started working. Sorry!

    0
  • bemotion

    Hi James !

    I haven't received a confirmation email either, could you activate my account please ?

    thanks!

    0
  • ET_HistoryNerd

    Hi James,

    My email isn't confirming either. Could you activate it?  Hope everything gets sorted out with your email server.

    0
  • andrissilins

    Same problem. Just registered yesterday, been trying to confirm for hundred times, still no email received. 

    0
  • James

    @andrewcothill All set :)

    0
  • Epifire

    Yeah I just created a second email just now - nope

    I've read this elsewhere that other people are having issues. If we all start submitting help requests on the same issue it should be addressed and fixed in no time.

    0
  • pol16

    Hi, I'm not receiveng the confirmation email.

    Could you check please?

    0
  • James

    @Gaurodan - Sorry about that! I just activated your account.

    0
  • James

    @Zamami.Jones It looks like your account has been confirmed now?

    0
  • techion

    Hi James,

     

    I understand that the password policy was updated to make the minimum password length 8 characters.

    However, on the "change your password page", it will not allow passwords under 8 characters to be changed and will give an error that the old password does not fit the required format.

    I contacted the help center but this does seem like a pretty serious bug.

    Thanks.

    0
  • James

    Hello pixcare - looks like you got it working in the end?

    0
  • Salvatore.G

    I have tried to change my actual E-Mail to my standard E-Mail, but my standard E-Mail was used for another account, always on Sketchfab, that I have deleted days ago, now I can't connect the E-Mail because is saved for another account which doesn't exist anymore.

    How can I solve this problem?

     
    ri
     
    0
  • James

    Hello,

    I'm sorry you're having trouble. I'm going to create a ticket on your behalf to discuss the issue privately.

    0

Please sign in to leave a comment.