Changing your email
- Go to your Profile Settings.
- Enter your new email and current password
- Click Save Email.
- A link will be sent to the new address to confirm it. Please be patient as this may take a few minutes to arrive.
If you're having trouble changing your email address under Profile Settings, contact us with your username, your current account email address, and the email address you're trying to use.
Some email domains are not allowed because they are known to be "fake" email accounts associated with spammers. If you think a domain has been blocked but it should be allowed, contact us.
Changing your password
If you know your current password
- Go to your Profile Settings.
- Enter your current password and your new password twice, then click Change Password.
If you don't know your current password
- Go to https://sketchfab.com/login/reset-password.
- Enter the email address associated with your account and click Reset Password.
- A link to reset your password will be emailed to you. Please be patient as this may take a few minutes to arrive.
If you have any issues completing this process, contact us.
Please note your API Token is reset whenever you reset your account password.
Password requirements
Your password must meet the following requirements:
- At least 10 characters long
- No more than 128 characters long
- Not containing your email address, username, or display name
- Not on a public list of common passwords
- Not the same as your previous password
Password-protected models may not use the same password as your Sketchfab account.
Comments
93 comments
Done!
hey it is saying that my password must fit the required format even though it does and it won't let me confirm my email address. Could you help me out?
@kopknosich - Done!
Tried two different emails but still haven't received a confirmation email, activate please :)
I have same problem! Please check Mine!
I hope you fix the server as soon as possible
Done! Sorry about that.
It's really urgent
Done!
Hi everyone,
I'm really sorry about that. We're experiencing some big issues with our email server. I just activated your accounts.
James
This e-mail hasn't been confirmed yet. Confirm this address.
i already clicked "Confirm this address" button or link whatever.
but i didnt get any E-mail from SKETCHFAB!!
why why why?, i cant see anything! Spam nope too!
" This e-mail hasn't been confirmed yet.
Confirm this address."
My Email always not receive the confirm mail...
Hi David,
Just confirmed your account. Sorry about that.
guys pls activate mine as well,
could not receive a confirmation e-mail.
ty
Hi
im not reciving any confirmation mail either
kind regards David Nilsson
I also tried opening in a new tab --- didn't work
Yeah same I can't receive a confirmation email either.
pls hepl :)
I just confirmed it for you!
Hi @ftnara - I'm very sorry about that! I just activated your account.
Same here. I'll request a help to get the ball rolling. Thanks for confirming its not just me.
Jared
Sorry for the delay. You should have received an email. You can also go to you Username → My Activities in the top right menu of this page.
i requested the pasword reset at the [email removed] but didn't received anything, could you send me it manually?
I am new here where would that be?
Hey,
I just replied to your support request with a password reset link.
I'm having the same issue where I am getting the emails but when I click the confirm link it just sends me to a page saying error O_o? help?
Hello,
I just sent a password reset. Did you receive it this time?
Hi. I want to unlock my Sketch account of ongseeyin@greateasternlife.com, not the account I using here. Can you help me for that?
Hi there, I'm having the same problem. Any chance you can help me too?
I'm also unable to receive confirmation emails. I had to make a second account because I forgot the password to my first one and of course couldn't verify it.
@potatoofoblivion Sorry about that! There was an issue with our email delivery. I just activated your account.
If you need help with your other account password, let us know!
Hi Patrick, it's done, sorry!
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