Changing your email
- Go to your Profile Settings.
- Enter your new email and current password
- Click Save Email.
- A link will be sent to the new address to confirm it. Please be patient as this may take a few minutes to arrive.
Some email domains are not allowed because they are known to be "fake" email accounts associated with spammers. If you think a domain has been blocked but it should be allowed, contact us.
Changing your password
If you know your current password
- Go to your Profile Settings.
- Enter your current password and your new password twice, then click Change Password.
If you don't know your current password
- Go to https://sketchfab.com/login/reset-password.
- Enter the email address associated with your account and click Reset Password.
- A link to reset your password will be emailed to you. Please be patient as this may take a few minutes to arrive.
If you have any issues completing this process, contact us.
Please note your API Token is reset whenever you reset your account password.
Password requirements
Your password must meet the following requirements:
- At least 10 characters long
- No more than 128 characters long
- Not containing your email address, username, or display name
- Not on a public list of common passwords
- Not the same as your previous password
Password-protected models may not use the same password as your Sketchfab account.
Comments
87 comments
My Email always not receive the confirm mail...
What's this problem?
Yeah same I can't receive a confirmation email either. System issue I think, you're not alone.
Confirm mail not work, why?
Looked in spam-mail category - nope
I created new other(second) e-mail... not helped.
Open scetchfab in other browser... not helped.
Yeah I just created a second email just now - nope
I've read this elsewhere that other people are having issues. If we all start submitting help requests on the same issue it should be addressed and fixed in no time.
Same here. I'll request a help to get the ball rolling. Thanks for confirming its not just me.
Jared
Same problem. Just registered yesterday, been trying to confirm for hundred times, still no email received.
Hi everyone,
I'm really sorry about that. We're experiencing some big issues with our email server. I just activated your accounts.
James
Hi
im not reciving any confirmation mail either
kind regards David Nilsson
Hi David,
Just confirmed your account. Sorry about that.
Hi, I'm not receiveng the confirmation email.
Could you check please?
Hi @pol16
It looks like your account has been activated successfully.
It seems that I cannot confirm my email address as well.
Please help.
@Gaurodan - Sorry about that! I just activated your account.
Same thing for me - no emails in my inbox. So I cannot confirm my email address.
@PavelSputnik - just activated you, sorry!
guys pls activate mine as well,
could not receive a confirmation e-mail.
ty
@Siarhei_Kishenia Sorry about that! It's done.
Same here!
ty
@kopknosich - Done!
same prob.
@usas0s - Done.
I also have not received an email to verify my email address.
@CaptainIlima - Sorry about that! I just confirmed it for you.
I have same problem! Please check Mine!
I hope you fix the server as soon as possible
@KAPOZ - looks like there was a typo in your email ( "gamil.com" ) I fixed it and activated your account.
I haven't received a confirmation email either, could activate my account please,
thanks!
@laurencewhite Sorry about that, it's done!
Could you please activate mine also?
@andrewcothill All set :)
Confirm mail not work, why?
Looked in spam-mail category - nope
I created new other(second) e-mail... not helped.
Open scetchfab in other browser... not helped.
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