Email & Password

    You can change the email address associated with your account from the profile settings email page. Enter your new email, current password, and click Save Email. A confirmation email will be sent to the new address.

    Sketchfab 3d model account email

     

    To change your password, go to the profile settings password page. Enter your current password and the new password twice, then click Change Password.

    Your password must be at least 8 characters long.

    Sketchfab 3d model account password

    If you've forgotten your password, make sure you're logged out and go to https://sketchfab.com/login/reset-password. Enter the email address associated with your account and click Reset Password. A new password will be emailed to you. Please be patient as this may take several minutes to arrive. If you have any issues, please contact us.

    You should clear your browser cache and cookies before trying the new password.

    Sketchfab 3d model account password reset

     

    Please note your API Token is reset whenever you reset your account password.

    Have more questions? Submit a request

    Comments

    • Avatar
      soup1996

      My Email always not receive the confirm mail...

      What's this problem?

    • Avatar
      Epifire

      Yeah same I can't receive a confirmation email either. System issue I think, you're not alone.

    • Avatar
      DT7

      Confirm mail not work, why?

      Looked in spam-mail category - nope

      I created new other(second) e-mail... not helped.

      Open scetchfab in other browser... not helped.

       

    • Avatar
      Epifire

      Yeah I just created a second email just now - nope

      I've read this elsewhere that other people are having issues. If we all start submitting help requests on the same issue it should be addressed and fixed in no time.

    • Avatar
      Jhoyman

      Same here.  I'll request a help to get the ball rolling.  Thanks for confirming its not just me.  

       

      Jared

    • Avatar
      andrissilins

      Same problem. Just registered yesterday, been trying to confirm for hundred times, still no email received. 

    • Avatar
      James

      Hi everyone,

      I'm really sorry about that. We're experiencing some big issues with our email server. I just activated your accounts.

      James

    • Avatar
      davidnilsson

      Hi

      im not reciving any confirmation mail either

       

      kind regards David Nilsson

    • Avatar
      James

      Hi David,

      Just confirmed your account. Sorry about that.

    • Avatar
      pol16

      Hi, I'm not receiveng the confirmation email.

      Could you check please?

    • Avatar
      James

      Hi @pol16

      It looks like your account has been activated successfully.

    • Avatar
      Gaurodan

      It seems that I cannot confirm my email address as well.

      Please help.

    • Avatar
      James

      @Gaurodan - Sorry about that! I just activated your account.

    • Avatar
      PavelSputnik

      Same thing for me - no emails in my inbox. So I cannot confirm my email address.

    • Avatar
      James

      @PavelSputnik  - just activated you, sorry!

    • Avatar
      Siarhei_Kishenia

      guys pls activate mine as well,

      could not receive a confirmation e-mail.

      ty

       

    • Avatar
      James

      @Siarhei_Kishenia Sorry about that! It's done.

    • Avatar
      kopknosich

      Same here!

       

      ty

    • Avatar
      James

      @kopknosich - Done!

    • Avatar
      usas0s

      same prob.

    • Avatar
      James

      @usas0s - Done.

    • Avatar
      CaptainIlima

      I also have not received an email to verify my email address. 

    • Avatar
      James

      @CaptainIlima - Sorry about that! I just confirmed it for you.

    • Avatar
      KAPOZ

      I have same problem! Please check Mine! 

      I hope you fix the server as soon as possible

    • Avatar
      James

      @KAPOZ - looks like there was a typo in your email ( "gamil.com" ) I fixed it and activated your account.

    • Avatar
      laurencewhite

      I haven't received a confirmation email either, could activate my account please,

      thanks!

    • Avatar
      James

      @laurencewhite Sorry about that, it's done!

    • Avatar
      andrewcothill

      Could you please activate mine also?

    • Avatar
      James

      @andrewcothill All set :)

    • Avatar
      yilifilm

      Confirm mail not work, why?

      Looked in spam-mail category - nope

      I created new other(second) e-mail... not helped.

      Open scetchfab in other browser... not helped.