Changing your email address
You can change the email address associated with your account from your Profile Settings. Enter your new email, current password, and click Save Email. A confirmation email will be sent to the new address.
Changing your password while logged in
You can change your account password from Profile Settings. Enter your current password and your new password twice, then click Change Password.
Changing your password while logged out
If you've forgotten your password and you're logged out, you can go to https://sketchfab.com/login/reset-password. Enter the email address associated with your account and click Reset Password. A new password will be emailed to you. Please be patient as this may take several minutes to arrive.
If you have any issues, please sign in with the link in the top-right corner of this page and then contact us.
Comments
75 comments
@GoldenAdrien I've made a support ticket for you so we can discuss password issues more privately.
I am new here where would that be?
Sorry for the delay. You should have received an email. You can also go to you Username → My Activities in the top right menu of this page.
I'm also unable to receive confirmation emails. I had to make a second account because I forgot the password to my first one and of course couldn't verify it.
@potatoofoblivion Sorry about that! There was an issue with our email delivery. I just activated your account.
If you need help with your other account password, let us know!
I dont recive my activation email nor can I change my mail
Sorry, I just confirmed your account!
Tried two different emails but still haven't received a confirmation email, activate please :)
Done!
I have tried to change my actual E-Mail to my standard E-Mail, but my standard E-Mail was used for another account, always on Sketchfab, that I have deleted days ago, now I can't connect the E-Mail because is saved for another account which doesn't exist anymore.
How can I solve this problem?
Hi Salvatore.G
I'm sorry you're having trouble. I'm going to create a support ticket for you so we can discuss your email addresses privately.
I'm also unable to receive confirmation emails.
I just confirmed your email. Sorry about that!
I don't receive a confirmation mail...
jenpengfa looks like you got it?
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