Changing your email
- Go to your Profile Settings.
- Enter your new email and current password
- Click Save Email.
- A link will be sent to the new address to confirm it. Please be patient as this may take a few minutes to arrive.
Some email domains are not allowed because they are known to be "fake" email accounts associated with spammers. If you think a domain has been blocked but it should be allowed, contact us.
Changing your password
If you know your current password
- Go to your Profile Settings.
- Enter your current password and your new password twice, then click Change Password.
If you don't know your current password
- Go to https://sketchfab.com/login/reset-password.
- Enter the email address associated with your account and click Reset Password.
- A link to reset your password will be emailed to you. Please be patient as this may take a few minutes to arrive.
If you have any issues completing this process, contact us.
Please note your API Token is reset whenever you reset your account password.
Password requirements
Your password must meet the following requirements:
- At least 10 characters long
- No more than 128 characters long
- Not containing your email address, username, or display name
- Not on a public list of common passwords
- Not the same as your previous password
Password-protected models may not use the same password as your Sketchfab account.
Comments
87 comments
@GoldenAdrien I've made a support ticket for you so we can discuss password issues more privately.
I am new here where would that be?
Sorry for the delay. You should have received an email. You can also go to you Username → My Activities in the top right menu of this page.
I'm also unable to receive confirmation emails. I had to make a second account because I forgot the password to my first one and of course couldn't verify it.
@potatoofoblivion Sorry about that! There was an issue with our email delivery. I just activated your account.
If you need help with your other account password, let us know!
I dont recive my activation email nor can I change my mail
Sorry, I just confirmed your account!
Tried two different emails but still haven't received a confirmation email, activate please :)
Done!
I have tried to change my actual E-Mail to my standard E-Mail, but my standard E-Mail was used for another account, always on Sketchfab, that I have deleted days ago, now I can't connect the E-Mail because is saved for another account which doesn't exist anymore.
How can I solve this problem?
Hi Salvatore.G
I'm sorry you're having trouble. I'm going to create a support ticket for you so we can discuss your email addresses privately.
I'm also unable to receive confirmation emails.
I just confirmed your email. Sorry about that!
I don't receive a confirmation mail...
jenpengfa looks like you got it?
I tried changing my email address and it didn't work
It said -
What should I do? Should I tell you the email I'm trying to put for my account? I tried like 5 times please help. It's kinda urgent.
It's really urgent
I also tried opening in a new tab --- didn't work
meirt I've replied to your support request.
Hello. I also wasn't able to confirm my email adress
Hello pixcare - looks like you got it working in the end?
Hello,
I have not received an email to verify my email address.
Sorry about that, I just confirmed your account.
i requested the pasword reset at the [email removed] but didn't received anything, could you send me it manually?
Hello,
I just sent a password reset. Did you receive it this time?
Hi James,
I am unable to reset a password on my account that has two disabled models. I have tried to get the email sent, but I cannot do so. I made this account in hopes to get help in how to retrieve my models that I did. Is there anything that I can do to get my other account back and reset the password from there to upgrade the account and enable my models?
Thanks in advanced for reading this.
Hi there,
I just sent you a support ticket with the password reset information.
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