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Uploading 3D Models

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164 comments

  • salex

    Hi James! I reported the problem early last week. Do you perhaps know what's going on? I can't save additional files to the store at all. It constantly reports an "error message". I also tried on another browser as well as on other models, it just won't save anything! There is no way I can upload models to the store.

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  • James

    Hi salex - Sorry about that! This issue should be solved now. Can you give it another try?

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  • salex

    It finally working!! Many thanks to you and also Dan from the support

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  • museolp
    I have a problem. I compress a folder with a .OBJ + .MTL file. When I upload this file is in base color.
    
    when I go to the materials menu, I can't find where the .mtl file goes.
    
    Can you give me a hint?
    
    Many thanks
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  • James

    Hi there,

    I just checked your last couple uploads, and the materials seem to be working as expected. Are you still having trouble?

     

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  • sibience

    There seems to be a bug when you try and upload a model you've previously deleted. If I upload a model, wait for it to finish processing then delete it, then upload the same model again a few minutes later after making some changes/fixes it will give me an error message and say it's already processing the model even though there's nothing processing in my processing list. The model doesn't exist anywhere on my account. It's likely something to do with caching either with the server or browser.

    It seems like you need to wait a long time before you it will let you upload the same model again which is a bit inconvenient.

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  • James

    Hi there,

    I did some tests but I couldn't reproduce this behavior. Are you able to make a screen recording of it happening?

    Is there a reason you're deleting the model and doing a new upload instead of reuploading if it's just a changed/fixed version?

     

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  • andreev.il

    Hi James. I tried to upload the model from Blender and I see that all my nodes are disappeared. I saw the recommendation for automatically pecking info and applying the transformation. But the result is the same. How can I upload my model with all nodes? 

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  • James

    Hello,

    I'm afraid the color nodes are not supported as we don't support such info in Sketchfab.
     
    For instance, the following nodes are not converted, and result in Sketchfab using default values of the Principled BSDF node instead:
    • The "ColorRamp" node giving the bronze texture in material "Color".
    • The "Noise Texture" node giving the relief in the material "Seat".
    • The "RGB Curves" giving the headlight color in the material "Front light"
    You will have to either use simple colors and factors, textures directly linked to the shader node inputs, or re-work the materials in Sketchfab's editor.
     
    Note that if you make your model downloadable or put it in the Store, you can include the original .blend so it's available for people downloading / buying it to get the original materials.
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  • bossposes3d

    I have tried 150 damn times to upload the MTL where your engine actually reconizes the textures ... With 0 luck  kinda over it

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  • James

    Hi,

    I'm sorry you're having trouble. Can you please share a link to an example upload, or share the files so I can have a closer look?

    You can create a new help ticket here if you prefer: https://help.sketchfab.com/hc/en-us/requests/new

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  • adibajaved

    Today I've try soo many times to upload my model in fbx formats, but some parts of my model shows how black, even if I apply the textures to them. My manual have the same texture. I've upload the same model from marmoset also recheck the vertex normals. Everything is fine but the problem is still there.

    https://adibajaved.artstation.com/projects/QnvmrE 

    Here are some screenshots of that and also the upload of my model in Artstation link

     

    The 1,2 have the same texture but can't show on the 1.

    Anyone knows?

    Thank you.

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  • James

    Hi there,

    I don't see this model on your account, do you have the link, or did you delete it?

    Based on the description and your screenshots, however, it looks like you might just need to turn off Vertex Colors in 3D Settings:

    https://help.sketchfab.com/hc/en-us/articles/210765623-Vertex-Colors

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  • adibajaved

    Hi James.

    yeah, I was deleted. Thank you so much. You are great. I was so panicky that's why it happened. I solved the problem just by off the vertex color.

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