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87 comments

  • Avatar
    James

    @UMArrkitektur - Sorry about that. I'll follow up with you via email to discuss.

  • Avatar
    chbenj1975

    Hello James,

    I invited 4 friends, they get a Pro account for 1 month but I didn't a PRO account (I think so). I’m a little confused about it, because next to my user name (chbenj1975) appear PRO in blue color, but when I’m moving to my models page, the PRO icon disappear.

    Could you help me with this please??

     

  • Avatar
    James

    @chbenj1975 - It looks like you already received the maximum of 1 year of Pro from invites in the past. Sorry for the confusion! I just gave you some more Pro time.

  • Avatar
    chbenj1975

    @james, Yes, I got 1 year Pro account in the past.

    Ahhh!!, I didn´t know that I can´t get it again! :(

    Many thanks for the little extension. :) :) :)

  • Avatar
    waje

    Hello James, I bought a pro account for my design agency, where can I find the payement bill for the accounting?

    Thank you

    Kind regards

    Michael

  • Avatar
    James

    Hi Michael,

    Thanks for upgrading! Can you please fill in this form and we'll make sure it gets to our accounting guys to prepare an invoice for you.

    https://help.sketchfab.com/hc/en-us/requests/new?type=billing

  • Avatar
    artinco

    Hi

    I invited a friend but neither of us got PRO account, her name is artinconvergence.

    Thanks!

  • Avatar
    James

    Hi,

    Looks like you've been upgraded correctly now?

  • Avatar
    waje

    Hi,

    what do you mean by that?

  • Avatar
    James

    Sorry Michael, I was responding to artinco.

    If you still need an invoice, you can fill out this form: https://help.sketchfab.com/hc/en-us/requests/new?type=invoice

  • Avatar
    AB_red

    well.. i suddenly become pro for idk reason, but i remember uploading my model trough substance painter, is it somethings to do with that??

  • Avatar
    James

    @AB_red Yep, you get 90 days of Pro for free the first time you upload directly from Substance Painter, as well as a few other tools. I'll make a note of it in this article.

  • Avatar
    kailash.rns

    Hi

    I invited a multiple friends but neither of us got PRO account.

    Thanks!

  • Avatar
    James

    Hi,

    Can you share your friends' usernames so I can take a look?

    Thanks!

  • Avatar
    heiligtum

    hello

    I invited friends but didn’t get the Pro and also my friends didn't too.

    Could you check our accounts? Thank you.

    my username : heiligtum
    friends usernames : yelin911/ jamieobrand

  • Avatar
    James

    Hello @heiligtum

    I just upgraded you. Enjoy!

  • Avatar
    captae

    Hi,

    Two days ago, I invited a friend and he got an acount, but I'm not have the PRO actived yet.

  • Avatar
    James

    Hi,

    Can you please tell me your friend's username? Thanks!

  • Avatar
    captae

    Of course:

    Raul_r_t

     

  • Avatar
    James

    Great thanks. I just upgrade you.

  • Avatar
    Papheoo

    Hi James,

    I've bought one month PRO subscription yesterday, the transaction came through on paypal, but on sketchfab page the payment was being processed and nothing happened for a looong time. Right now my account is still basic, but the money has been removed from paypal. It might be because I have used different e-mail accounts for sketchfab and paypal.

    Can you help me?

  • Avatar
    James

    Hi,

    It looks like you were upgraded correctly?

  • Avatar
    Papheoo

    Yes, Dan had taken care of it. Thanks for looking into it!

  • Avatar
    Lou_h6

    Hi! I invited 2 friends and didn't get the PRO account yet. I wonder if I have to wait longer or it should be PRO already.

    My friends are:

    kaskdos

    l3agheera

  • Avatar
    James

    Hi Lou,

    Sorry about that, I just upgraded you.

  • Avatar
    vesqardo

    Hi

    I invited a friend but neither of us got PRO account.

    https://sketchfab.com/vesqardo

    Thanks!

     
  • Avatar
    James

    Hi @vesqardo

    What is your friend's username?

  • Avatar
    luiscoya

    I find the suscription charge for PRO account in mids of April, but my account shows basic at this moment, more than one month later. Which is the problem?

     

  • Avatar
    James

    Hi Luis,

    Looks like Dan took care of this for you earlier today?

  • Avatar
    luiscoya

    Yes, thanks for all, all ok now. Quick solution, you are very efficient!!! Very happy

     

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