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107 comments

  • meirt

    Is it still a thing that you can refer 5 friends or something to get a pro membership? I heard about it but I can't find anything about it.

    1
  • James

    Hi there,

    We've discontinued the friend referral program for the time being. We may bring it back in one form or another in the future.

     

    1
  • meirt

    James Thank you

    0
  • samuel.cheung.mba

    I can't cancel my Pro subscription by following your instruction, I didn't see anything in Paypal nnor sketchfab account to cancel the auto pre-approved payment, WHY?

    0
  • James

    Hello, looks like this was resolved samuel.cheung.mba ?

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  • fluxryan

    I upgraded to Pro yesterday because I need to be able to embed models with transparent backgrounds.  Maybe I'm wrong about this, but the embed window still doesn't not allow me to shut off backgrounds.  What do I do?

    0
  • James

    Hello,

    What model are you trying to embed? I don't see any on your account.

    The embed options depend on the owner of the model, not the person trying to embed it.

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  • maksimnekrasovv

    I uploaded a model using 3d-coat how do I get a month PRO?

    0
  • James

    You used the built-in upload feature? It should have worked automatically, but it looks like 3d-coat is not sending us the data we need to detect it. Anyway, I just upgraded you.

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  • design14

    Hi

    I would like to upgrade to the pro but Paypal is not working at the moment . Can I pay a credit card ?

     

    1
  • a.arutyunov

    Добрый день.

    Paypal в данный момент не работает. Что делать ,как оплатить просто картой, почему такие сложности вечно)?

    1
  • smolander

    I subscribed for a PRO membership for I think less than an hour and already canceled it. Is there a way to get my money back? ... The Sketchfab Import Tool for Unreal did not import the model the right way. It is no use to me. Thank you. Tim

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  • James

    Hi Tim,

    No problem, I just refunded the payment. I'd love to try figuring out the issue with Unreal with you. I'm going to make a new support ticket on your behalf. Can you respond to it with some more details so I can take a closer look?

    1
  • smolander

    Dang, I should have taken a screenshot. When I 'Click & Dragged' the downloaded model into the content browser it won't import any included animations nor a skeleton and the textures of the model itself are displayed in a funky way, like you could see through to the backside. Not to confuse with any lowered opacity or something like that, it was invisible and still you would be able to see the textures... hard to explain.

    It's that model: https://sketchfab.com/3d-models/boss-jiangshi-with-animation-0c3688c8bb9f4a399b1dd13b20ccb24e 

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  • James

    Thanks, our plugin developer will have a look!

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  • smolander

    any updates :)? peace

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  • James

    Alright, so the animation / skeleton not being imported is a known limitation of our plugin and Unreal's import of glTF. This will hopefully be improved in the future.

    The opacity issue happens regardless of Unreal. In the GlTF (as is the case in the Sketchfab viewer), a lot of overlaying meshes use some blending opacity, which causes some opacity blending issues because of depth, even in other software (gltf-viewer, blender...). Adjusting the opacity settings of these materials should give a better result.

    Importing the source .fbx loads the different animations in UE. Fixing the material (manually setting the opacity) afterwards can finally get the model to work. It's cumbersome, but it works-ish.

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