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    hedberghomesinc (Sketchfab Profile)

    I would like to upgrade to the pro but Pay pal is not working and will not let use a credit card ????

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    James (Sketchfab Profile)

    Hmm, does PayPal give you an error?

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    barak (Sketchfab Profile)

    how do I cancel my auto renewal?

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    James (Sketchfab Profile)

    You can manage your subscription through PayPal.

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    joey27 (Sketchfab Profile)

    Would like to check - say if I've signed up for a Pro Account for a month subscription and upload my 3D model. After a month my subscription ends. Will my 3D model still stored in Sketchfab database? Please advice soonest.

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    James (Sketchfab Profile)

    @joey27

    1) Your subscription renews automatically (this is noted on the plans page, as well as the during the payment process). You can cancel/suspend it through PayPal.

    2) Your models will remain, regardless of subscription.

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    FelipeVargas (Sketchfab Profile)

    "Would like to check - say if I've signed up for a Pro Account for a month subscription and upload my 3D model. After a month my subscription ends. Will my 3D model still stored in Sketchfab database? " [2]

    If I use my pro model embed on my site , they will work the same even though I unsubscribed after a month or a year ?

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    James (Sketchfab Profile)

    @FelipeVargas - Yes, your embeds will still work.

    However, if you had a Business account and then downgraded, you would no longer be able to hide UI elements in the embed. See https://help.sketchfab.com/hc/en-us/articles/203497057

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    bez (Sketchfab Profile)

    I very much want to upgrade to Pro but I don't use or ever plan to use PayPal.
    Why can't I pay with my credit card directly?

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    James (Sketchfab Profile)

    @bez - We want to look into other payment methods in the future.

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    Ikeybro (Sketchfab Profile)

    Where would I find the key to activate my pro account? I didn't receive a key in any emails. 

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    James (Sketchfab Profile)

    @Ikeybro - Looks like you've been upgraded to Student Pro successfully?

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    craft3d (Sketchfab Profile)

    Hey @james, paypal does not seem to work for me from within The system asks me to connect a card but i already have. Any clue? Thanks :)

     

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    James (Sketchfab Profile)

    @craft3d That's strange. Could you try re-connecting the same card? Or log out of PayPal and log back in again?

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    5070design (Sketchfab Profile)

    Hello James, I bought a pro account for my design agency, where can I find the payement bill for the accounting of my company? Thanks a lot !

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    James (Sketchfab Profile)

    Hello,

    You should have received a receipt from PayPal. If you need an official invoice, let me know.

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    5070design (Sketchfab Profile)

    huh - I do. What i received from Paypal is more likely a "credit card ticket", my accountant will surely want an invoice from the company which sold the licence (meaning you). Sorry for that, I wish I wouldn't have to boar people with that ^^

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    James (Sketchfab Profile)

    No worries! I'll follow up via email.

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    albertsarchitektenbda (Sketchfab Profile)

    Hi,

    I invited a friend, but neither him or me did receive PRO accounts. Is getting PRO by inviting not a thing anymore or does it take a while?

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    James (Sketchfab Profile)

    Hi @albertsarchitektenbda

    Could you please give me his username so I can take a look?

    Thanks!

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  • Hi

    I invited a friend but neither of us got PRO account, her name is ElenaT.

    Thanks!

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    James (Sketchfab Profile)

    Hi Mestna_obcina_Ljubljana,

    Sorry about that, I just upgraded both of you.

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  • Hi James,

    This is his account: https://sketchfab.com/allesklar

    Thanks for your help

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    James (Sketchfab Profile)

    Thanks, I just upgraded you. Enjoy!

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  • Thank you very much James

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    OFM (Sketchfab Profile)

    Hey James,

    Has any other payment option been established other than PayPal? I saw your post from Feb 2016 saying that SketchFab was looking into it at that time. I am establishing a Biz account and I do not think we have a company PayPal account (and will likely not create one).

    Thanks,

    Kevin

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    James (Sketchfab Profile)

    Hey Kevin,

    Sorry for the long silence on that. We haven't implemented anything yet, but it is actually on the short-term roadmap now! I'll be sure to follow up here with any news.

    James

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    OFM (Sketchfab Profile)

    Thanks James!

    Is there way to pay by company check? I do want to upgrade our account, but I am afraid that PayPal will be a show stopper?

    Regards,

    Kevin

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    James (Sketchfab Profile)

    Kevin,

    I'm going to put you in touch with one of my colleagues via email to see what he can do for you in the meantime.

    James

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    UMArrkitektur (Sketchfab Profile)

    I just tried to upgrade to pro, but there is some problem with paypal.

    Can't pay thou I have money on my account. I have been in contact with paypal and they say that they the problem must be with you somehow.

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