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    na-kia (Sketchfab Profile)

    Well, I try everything and it still doesn't work on chrome (it's working on Firefox) on desktop... but it's working chrome beta ... really weird ... 

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    James (Sketchfab Profile)

    @kinggambit You tried different browsers? What version(s)?

    @na-kia If it's working in Chrome beta, it sounds like it's a bug on their end. Maybe specific to your particular OS / graphics card.

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    ChaosEmperor (Sketchfab Profile)

    i had enable the "override software rendering list" but it no use

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    James (Sketchfab Profile)

    @ChaosEmperor What Chrome version is that? Did you try Chrome Beta?

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    kinggambit (Sketchfab Profile)

    @James Firefox works fine. Chrome doesnt however. I just updated Chrome to the latest version today but no success. I have a GTX1080ti. I'll try updating my drivers but I'm guessing it's related to Chrome? 

    Do you know if there's anyway to let google know about this issue?

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    James (Sketchfab Profile)

    @kinggambit I'll see if our 3D team can file a bug report to Google. You're on the latest version of Chrome 63? Can you try Chrome 64 beta? https://www.google.com/chrome/browser/beta.html

    If it's already fixed in the next version, there's probably no need to report it to them.

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    sirends (Sketchfab Profile)

    On the page if you wait a little while or twist the model:
    before:

    after:

    model:
    https://sketchfab.com/models/e10421d8e60d4b3ba85f1022f66551a6

    site:
    http://ubnt.ru/

    Why is this happening ?



     

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    James (Sketchfab Profile)

    @sirends - I could not reproduce that behavior. What browsers did you try?

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    AB_red (Sketchfab Profile)

    hi. i've just update my chrome but i can't edit, it gave me error instead, says that my browser is not compatible, i've tried chrome://flags but it gave me no luck, does this still happening to everyone?

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    sirends (Sketchfab Profile)

    https://www.youtube.com/watch?v=2s7gV6pj4R4&feature=youtu.be  i am in Google Chrome v. 63.0.3239.132

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    James (Sketchfab Profile)

    @sirends I think it's because the `autospin` feature rotates the model in space, but when you spin the model with your mouse, it moves the camera, not the model.

    This causes the environmental lighting to be at a different angle when you move it back to the same place with the mouse after it has auto-rotated. You can check this yourself by using Alt+Click to rotate the lights.

    You could try using a different environment with more neutral light direction, or disable the autospin.

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    James (Sketchfab Profile)

    @AB_red Did you just update to Chrome 63? Seeing the conversation above, there seems to be some issues with that version on some machines. Can you try Chrome Beta (version 64)?

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    James (Sketchfab Profile)

    @jonas_rains_models Can you share what version of Chrome you're running?

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    James (Sketchfab Profile)

    Thanks! Like some of the comments above, I think upgrading to version 64 (currently in beta) might fix the problem. https://www.google.com/chrome/browser/beta.html

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  • I tried to do the override software ... on my Chrome Browser and no luck.  I still cannot see the 3D video; not compatible.  I use a Windows 7 64 bit Dell desktop computer (refurbished) and a Dell display about 10 years old.  Out of all of the videos like this that were sent to me to view, I was able to view one, but not the rest.  I wonder how that even happened?  I am not a computer geek and don't like to do something I can't get myself out of.  So the troubleshooting steps didn't work for me.  

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    erenwalker (Sketchfab Profile)

    Desde que eu criei minha conta  aqui no Sketchfab,eu sempre usei o modo de edição de 3D e a visualização normalmente,mas hoje não mais funciona a visualização e a edição em 3D

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    deryckeredries (Sketchfab Profile)

    I've been having problems with chrome not willing to display Sketchfab models for a while now. This worked for me:

    stephenk232:
    "If someone here has problem with Chrome that is unavailable to display the 3D view. Please check Chrome Settings-> Advance Settings->System-> stick Use Hardware Acceleration When Available.

    Hope it could help you guys !"

    Thanks stephenk232!

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    MercWarrior (Sketchfab Profile)

    Fixed it with Deryckeredries's suggestion. 

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    whistleboy (Sketchfab Profile)

    Also fixed with Deryckeredries's suggestion...finally.  Note, this also fixed a problem I was having watching 360 videos on YouTube using Chrome.  The playback was very choppy before allowing Hardware Acceleration, now it works great.

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    themugbearer (Sketchfab Profile)

    Hello! So, I have a top notch custom built PC and my Chrome is up to date. I did the ignore gpu blacklist thing, and I still can't view my own models in anything but 360 view. :\

    EDIT: False alarm, I just had Hardware Acceleration disabled. Because some other site doesn't work as well with it on.

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    kinggambit (Sketchfab Profile)

    @themugbearer  YES! After 1+ year of this not working, enabling Hardware Acceleration got it working finally. Thanks.

    @James, if you read this, the article could benefit from adding that instruction. I imagine a lot of users had the same issue as me?

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  • Hi James, really struggling here on a 2010 Intel MacBook running El Capitan (10.11.6) on current versions of both Chrome and Firefox I get the same error when trying to view models:

    I think I've tried all the suggestions above, uninstalled and reinstalled Firefox, set everything to accepting all cookie, enabled draft WebGL extensions.

     

    Any suggestions?

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    James (Sketchfab Profile)

    That error is related to the way the model is embedded (typically when the site is blocking scripts needed to load the viewer), it's not related to your machine, WebGL, etc.

     

    What page do you see this on? Regular model pages? The model page "popup" in galleries? Or an embed on another site somewhere?

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  • Thanks for the reply!  It's embedded in webpage of a DigVentures online cours in Photogrammetry.  Itd the secure for every embedded Sketchfan viewer. I'd send you a link but it requires course login. Oddly I'm getting the same error on my tablet (Chrome)  as my laptop (Firefox).. I've given every permission I can think of,  pop-ups,  Javascript etc

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    lowBlueLight (Sketchfab Profile)

    I'm also seeing the "it looks like you're blocking some scripts...' error when i try to look at 3dscanexpert page. I've also tried everything but the error occurs on windows 10 chrome + edge and also when I try linux chrome. When I restart I can momentarily see the model but it gets covered by this error message quickly. 

    On sketchfab itself I can now only see '3D is not available, can only show 360 image instead' with a link here.

    This is a new issue - I had no problems up until recently with either embedded images or sketchfab.

     

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    James (Sketchfab Profile)

    Are you able to provide a link to that page?

    In both cases, I highly suspect that the iframe is being sandboxed (see explanation above) on your sites. The device and browser you use will not change that, it's being set by the website.

    You'll see something like this in the raw HTML of the page:

    <iframe ... sandbox="allow-scripts" ... ></iframe>

    How are these websites built / configured?

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    lowBlueLight (Sketchfab Profile)

    https://3dscanexpert.com/structure-sensor-realsense-sr300-kinect-v2-3d-scanning/

    I get this when look at the raw html - does this mean it's not fixable our end?

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    James (Sketchfab Profile)

    That's the JavaScript console. If you check inspect the HTML elements of the page, you can see this iframe, for example:

    <iframe class="wp-embedded-content" sandbox="allow-scripts" security="restricted" width="660" height="371" src="https://sketchfab.com/models/5669ab708807441f87494128e44f63a7/embed#?secret=RgZlTNGS6j" data-secret="RgZlTNGS6j" frameborder="0"></iframe>

    It seems that WordPress is automatically adding the sandbox="allow-scripts" part of that, which breaks the viewer without sandbox="allow-scripts allow-same-origin" (and preferably also "allow-poups allow-forms" to make sure all possible features work).

    You might be able to change that manually editing the raw text version of the page in WordPress, but it's not clear to me why WP is adding this automatically. Our blog, for example, uses WP and doesn't do this. Our embeds work fine.

    Can you walk me through your procedure for adding an embed to a post? Do you have any WP plugins that might affect this? Any information in general about your WP configuration would be helpful.

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    lowBlueLight (Sketchfab Profile)

    I'm just a visitor to the site so no process. I just get about 3 seconds of the underlying model and then this error appears over the top. I've been on this page before with no issue and it's an old post (relatively) so I'm not sure why the encoding of the webpage would be causing this now?

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    James (Sketchfab Profile)

    Ok thanks. It's something their WordPress is doing automatically to our iframes. We'll continue investigating.

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