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174 comments

  • tahamilig.23

    Thanks nice work

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  • malowzs

    James at this point its just weird. not sketchfab. but today I could view in 3D but now I can't. i'm not mad its just. weird. I did follow the steps but it's not working but I will try again. 

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  • malowzs

    okay I got it all figured out I can view in 3D again now

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  • dendan543
    I have a problem of showing a 3D Object, it tells me

    3D viewer is not available. Learn more Here
    You are seeing a 360° image instead.

    am Using Microsoft Edge Chromium-based browser 
    and you guys said it should work on Chromium-based browser 
    why is it Not Working 
    and Please don't tell me to Changes the Browser, Cuz I Can't
    Thank you
    1
  • James

    Did you try the troubleshooting steps listed for Chrome? They should be the same now that Edge is Chromium-based.

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  • NuruiGumi

    i'm not able to view in 3d in chrome. tried all troubleshooting steps. here is webgl report. What I noticed is, if I restart my computer or update chrome it works for a few hours, and then the next time i try, it doesn't work again. Also i can see the spinning cube. Any ideas? Thank you

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  • James

    Hello,

    Google SwiftShader on that report means that Chrome is trying to use your CPU instead of your GPU to render WebGL graphics. We don't support SwiftShader for performance reasons.

    If you're seeing that, it almost certainly means that either Use hardware acceleration when available, Override software rendering list, or both need to be enabled.

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  • NuruiGumi

    hi james, both of those options are enabled. still not working. 

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  • James

    Could you test in another browser just to check if it works there?

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  • NuruiGumi

    hi james, it works in firefox.

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  • James

    Ok, then it's definitely a WebGL issue in Chrome as expected. Can you make sure Chrome is up-to-date? And maybe search chrome://flags for any other options related to WebGL?

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  • NuruiGumi

    only thing that comes up if i search chrome flags for webgl is this but it is already set to enabled. 

    WebGL Draft Extensions

    Enabling this option allows web applications to access the WebGL Extensions that are still in draft status. – Mac, Windows, Linux, Chrome OS, Android

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  • informo10

    Es la tarjeta gráfica no compatible con 3d, el concepto es, al actualizarse el w10, se actualiza también la tarjeta gráfica y esa actualización elimina el poder verlo en 3d, dando a entender que la tarjeta es antigua y no soporta el visor 3d, hay que reinstalar los drivers que tenía la tarjeta de fabrica, eso es lo único que me funcionó, pero cuando se actualice el w10 pasará lo mismo. un saludo a todos.   

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  • ismustafaev333

    Помогите мне, почему я не могу увеличить или уменьшить масштаб с помощью колесика мыши?Браузер-это chrome.

     

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  • ADescendantOfCringe

    Webgl is compatible with my browser but sketchfab still giving me 2d images

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  • James

    I'm sorry you're having trouble. Which browser(s) have you tried?

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  • Reoxur

    Is there a way to optionally turn on 360 image view? 

    Sometimes I'm low on data and would prefer to use 360 image view instead of 1 million poly models.

     

    I remember long ago, somehow Sketchfab turned to 360 view when my browser was having issues but now Id like to turn on 360 image view by choice hah. 

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  • IronPrime99

    Hello. Since last week I'm experiencing technical issues with the viewport. I checked my browser (Microsoft Edge) is up to date and it is and its compatibility with both WebGL 1 and WebGL 2. It's all good. Is anything I can try to solve this?

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  • James

    Hi there,

    I'm sorry you're having trouble. Are you seeing the "Something went wrong with the 3D viewer" message with the link to this article?

    Since Microsoft Edge is based on Chromium now, you should be able to follow the steps above listed for Chrome to see if they help.

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  • shane.bevins

    My thing wont show

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  • kashificaw

    i face this problem in pale moon browser i use this sketchfab site in this site but now i face this issue how can i solve this problem something went wrong with tha 3d viewer i attach screenshot
    thanks and regards

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  • James

    Sorry about that. This should be fixed next week!

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  • ferstp

    On Chromium 107.0.5376.0 (selfcompiled) I had to disable "Vulkan" (in chrome://flags) to be able to see 3D model in
      https://sketchfab.com/3d-models/cranial-nerve-nuclei-12cdb1b5e4a9424da9d24f523a3a7b98
    smoothly.

    With Vulkan enabled (which seems to have become default in last weeks) it stuttered and was slow and brought (on standard output of the cmd window from which Chromium was started on my Ubuntu) the messages containing
      "GPU stall due to ReadPixels"
      

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  • James

    Thanks! That's a really helpful clue.

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