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162 comments

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    tahamilig.23 (Sketchfab Profile)

    Thanks nice work

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    malowzs (Sketchfab Profile)

    James at this point its just weird. not sketchfab. but today I could view in 3D but now I can't. i'm not mad its just. weird. I did follow the steps but it's not working but I will try again. 

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    malowzs (Sketchfab Profile)

    okay I got it all figured out I can view in 3D again now

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    dendan543 (Sketchfab Profile)
    I have a problem of showing a 3D Object, it tells me

    3D viewer is not available. Learn more Here
    You are seeing a 360° image instead.

    am Using Microsoft Edge Chromium-based browser 
    and you guys said it should work on Chromium-based browser 
    why is it Not Working 
    and Please don't tell me to Changes the Browser, Cuz I Can't
    Thank you
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    James (Sketchfab Profile)

    Did you try the troubleshooting steps listed for Chrome? They should be the same now that Edge is Chromium-based.

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    NuruiGumi (Sketchfab Profile)

    i'm not able to view in 3d in chrome. tried all troubleshooting steps. here is webgl report. What I noticed is, if I restart my computer or update chrome it works for a few hours, and then the next time i try, it doesn't work again. Also i can see the spinning cube. Any ideas? Thank you

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    James (Sketchfab Profile)

    Hello,

    Google SwiftShader on that report means that Chrome is trying to use your CPU instead of your GPU to render WebGL graphics. We don't support SwiftShader for performance reasons.

    If you're seeing that, it almost certainly means that either Use hardware acceleration when available, Override software rendering list, or both need to be enabled.

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    NuruiGumi (Sketchfab Profile)

    hi james, both of those options are enabled. still not working. 

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    James (Sketchfab Profile)

    Could you test in another browser just to check if it works there?

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    NuruiGumi (Sketchfab Profile)

    hi james, it works in firefox.

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    James (Sketchfab Profile)

    Ok, then it's definitely a WebGL issue in Chrome as expected. Can you make sure Chrome is up-to-date? And maybe search chrome://flags for any other options related to WebGL?

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    NuruiGumi (Sketchfab Profile)

    only thing that comes up if i search chrome flags for webgl is this but it is already set to enabled. 

    WebGL Draft Extensions

    Enabling this option allows web applications to access the WebGL Extensions that are still in draft status. – Mac, Windows, Linux, Chrome OS, Android

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