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    envisnc (Sketchfab Profile)

    i can't set a thumbnail to my models, every time I click the  "save view" button, in 3d settings I get this message:


    "save setting error

    An unexpected error happened.The thumbnail has NOT been saved."

    help, please

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    Ken360s (Sketchfab Profile)

    I think when I replace an fbx 3D model with any other format that's when I get that issue (I've explained above)

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    institutoprima (Sketchfab Profile)

    Sure, I am talking of degradation of colors for the background only, taking advantage of the new function of change of colors for the background, thanks

     

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    James (Sketchfab Profile)

    @farmbot - Noted. Thanks for the feedback!

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    corsicadrone (Sketchfab Profile)

    Hello James,

    I've got a problem with the background, since i tried to change something in the background all my models are black, sometimes only on the thumbail and sometimes only the view, the problem appears background On or Off and with all web navigators. Uploading a new model give it all black too ! I would like to return all my models with the original background :-)

    Best regards, Vincent

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    oldcastle.com (Sketchfab Profile)

    Hi just wondering about the possibility of resetting the orbit center. If I move the model over to the side of the frame, it orbits around the center of the frame. I would like to make it so the center of the models mass is always the center of the orbit. Possible?

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    farmbot (Sketchfab Profile)

    +1 to choosing default scene settings. Checking out the extension now :)

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    laurenulrey (Sketchfab Profile)

    Can you turn specific models on/off in a large scene of models on Sketchfab?  That would be super beneficial for my work.  Let me know.  Thanks!

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    Ken360s (Sketchfab Profile)

    Hi,

    I have the same issue regarding re-centering the 3d model, I've seen some people here talk about it, and James has been really helpful making sure that everything is solved. However, I have been uploading on SketchFab for a while now and never experienced this issue

    So this time I was going to replace a 3D model, and it turned out to be extremely far away from the centre and above the ground, and I always 0 out all my transformations in my 3D software, but this time that happened, so I came here saw James solution (and before that, I had done that double-clicking thing to recenter the 3D model)

    "Usually, double-clicking the background will re-center the model, then you can click Save View to set that as the default position."

    Went back and did that again

    But that doesn't seem to do what I really want it to do, I think it just zooms the model and centers the pivot point to it that's all but then I get this weird shading issues and camera clipping issues and Still not touching the ground cause the 3D model is far away.

    I'm so sorry if I'm being a noob here but the double-clicking zooms on the object.

    I need help with this.

    Since you've added the Straighten Model that just rotates the objects, I think also a move tool would be nice? or something that really re-centers objects that are far.

    Sorry for my bad English.

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    James (Sketchfab Profile)

    @bez - Thanks for the feedback, I'm passing it on to the team. We hope to offer more interaction features in VR in the future.

    I'm not sure I understand the PhotoScan issue. Have you tried "Advanced rotation" in 3D Settings? (See Orientation, above)

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    bez (Sketchfab Profile)

    @james thanks for replaying,

    The advanced rotation in sketchfab is totally fine (though I do agree with degit22 comment above about adding snap option)
    I meant that in photoscan itself aligning the mesh is tricky and cumbersome. so if one upload directly from photoscan,
    it would be nice to be able to move the mesh back to the ground plane in skecthfab so it would fit in VR as well.

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    khaledmahmud (Sketchfab Profile)

    Sketchfab is an incredible website. Thanks to the developer. Btw, why my thumbnail is not showing the screenshot on other website like Facebook.

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    degit22 (Sketchfab Profile)

    You can add the default models turn up to a degree, the numbers rather than the mouse? Set the camera distancing from the model numbers for the conservation of various scale models?

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    James (Sketchfab Profile)

    @degit22 - Sorry, I don't understand your question.

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    rodolforubens (Sketchfab Profile)

    Hi, it would be awesome if we could save scene settings presets to reuse in other models!

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    bez (Sketchfab Profile)

    Hey, just thought to add that I think It would be really nice to be able to move the model inside Sketchfab and not just rotate it.
    Especially for the VR tab, I find many of my models are floating and the height setting, even at 0 is sometimes not enough to place the model on the ground.
    So either moving the model or be able to go to minus height would solve this for the VR instead of re uploading.


    And if one upload directly from photoscan it's almost impossible to align the model there.

    Just a thought :)

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    James (Sketchfab Profile)

    @matthew.r.b - Can you please send me a link to the model you're having trouble with? Usually, double-clicking the background will re-center the model, then you can click Save View to set that as the default position.

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    James (Sketchfab Profile)

    Hi Vincent,

    Sorry about that! We're working on it.

    James

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  • Hi 

     

    I just found out by double clicking the model will relocate the model to center. That can be a solution.

     

    However it wont move the object to the center of the Coordinate Origin, but it works for the rotate issue.

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    James (Sketchfab Profile)

    @laurenulrey - Not natively in the regular viewer, but it's possible to hide, show, and edit parts of a scene with the Viewer API. Here are some resources and examples.

    https://sketchfab.com/developers/viewer
    https://labs.sketchfab.com/experiments/
    https://blog.sketchfab.com/how-terma-built-their-interactive-website-with-sketchfab/
    https://blog.sketchfab.com/zodiac-built-interactive-boat-configurator-sketchfab/

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    James (Sketchfab Profile)

    Hi,

    Yes, when you double-click the background it re-centers the model in the viewer based on the center of the model's bounding box. Can you send me a link to an example where it's still not behaving as you need it to?

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    institutoprima (Sketchfab Profile)

    The improvement is interesting, could you please add degraded effects for colors?, thanks

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    James (Sketchfab Profile)

    Hi @anasugar - Can you please share the link to the model so I can take a look? Thanks!

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    James (Sketchfab Profile)

    @craftworkmobile - We don't support particle effects yet, but some kind of animated point cloud might be possible. There is some discussion here: https://forum.sketchfab.com/t/point-cloud-animation/5764

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    James (Sketchfab Profile)

    @envisnc - Sorry about that! We're aware of thumbnail saving issues and we are investigating.

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    craftworkmobile (Sketchfab Profile)

    Guys, is it possible to see unity3d particles effects linked to 3d model in Sketchfab?

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    anasugar (Sketchfab Profile)

    Hello, I have a problem with the view of my model. I have saved my lighting, materials, etc settings and its ok but sometimes when I go back to see my model, appears with other aspect, like with no lights

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    Ken360s (Sketchfab Profile)

    Hi James,

    Thanks for the help,

    Yes, that's the one. However, that doesn't seem to bring the object to the center it just takes us where the object is if that makes sense.

    If you had tried to zoom on the model then you'd start to get

    • Clipping issues. The clipping is on the lowest settings.
    • Some kind of weird AO shading? doesn't look right.

    And I just realized that if I first had an FBX format then replaced it with a different format, the 3D model would move from the center.

    Yes, you can fix the ground shadow by moving it up.

    But I have managed to fix this by replacing that FBX 3D model with an FBX now. so that's fine but I think that might be a bug? I don't know.

    If you were to do a FRESH upload of any format this problem won't happen (at least for me not yet). But if you are replacing 3D Models with different formats from the first upload, that's where this problem occurs, and double clicking zooms us to the object but not recentering it.

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    matthew.r.b (Sketchfab Profile)

    I can't seem to get the viewer to comprehend where the center of my model is for orbit view. In the 3D settings it rotates around the center when I use the "Straighten Model" options, but it thinks the center to orbit the camera around is some random point far away, and sends my model flying off into space when I try to view the other side of it.

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    James (Sketchfab Profile)

    Hi there,

    It's working ok on my end. Do you see the same issue in different browsers?

     

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