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    James (Sketchfab Profile)

    Hi @anasugar - Can you please share the link to the model so I can take a look? Thanks!

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    smartecbuilding (Sketchfab Profile)

    Hi 

     

    I am using sketchfab to upload our building structure.

    However when uploaded to sketchfab, we found out that the building was not located at the desired location, and always far from the center point and upside down.

    We got to know we can fine tune the orientation in 3d settings by the X/Y/Z rotate and move the XY surface up/down with the blue arrow.

    This almost fix the issue.

    However, there is no way to move the objects with in XY surface or the green/red arrow?

     

    Can anyone help with this?

     

    Cheers

    Ren

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  • Hi 

     

    I just found out by double clicking the model will relocate the model to center. That can be a solution.

     

    However it wont move the object to the center of the Coordinate Origin, but it works for the rotate issue.

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    James (Sketchfab Profile)

    Hi,

    Yes, when you double-click the background it re-centers the model in the viewer based on the center of the model's bounding box. Can you send me a link to an example where it's still not behaving as you need it to?

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  • Hello. I'm having trouble with my first upload from my profile; I chose the "Lit" shadows option, but it always shows the shadeless view... Can anyone help me? The link for the model is:

    https://sketchfab.com/3d-models/piscina-aquecida-com-bar-molhado-3a0353788da64b839db1e187dcbaac0b

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    Avalanche9 (Sketchfab Profile)

    My sketchfab model viewer is not working correctly.  It's showing model fine in the 3D editor and thumbnail,

     

    but in the viewer it looks strange, don't know how to describe it but here's the picture. The model is fine in blender and unity and all transforms are applied. The model isn't published yet.

    Hope you can help. Thanks!

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    James (Sketchfab Profile)

    Hi there,

    It's working ok on my end. Do you see the same issue in different browsers?

     

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    Ken360s (Sketchfab Profile)

    Hi,

    I have the same issue regarding re-centering the 3d model, I've seen some people here talk about it, and James has been really helpful making sure that everything is solved. However, I have been uploading on SketchFab for a while now and never experienced this issue

    So this time I was going to replace a 3D model, and it turned out to be extremely far away from the centre and above the ground, and I always 0 out all my transformations in my 3D software, but this time that happened, so I came here saw James solution (and before that, I had done that double-clicking thing to recenter the 3D model)

    "Usually, double-clicking the background will re-center the model, then you can click Save View to set that as the default position."

    Went back and did that again

    But that doesn't seem to do what I really want it to do, I think it just zooms the model and centers the pivot point to it that's all but then I get this weird shading issues and camera clipping issues and Still not touching the ground cause the 3D model is far away.

    I'm so sorry if I'm being a noob here but the double-clicking zooms on the object.

    I need help with this.

    Since you've added the Straighten Model that just rotates the objects, I think also a move tool would be nice? or something that really re-centers objects that are far.

    Sorry for my bad English.

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    Ken360s (Sketchfab Profile)

    I think when I replace an fbx 3D model with any other format that's when I get that issue (I've explained above)

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    James (Sketchfab Profile)

    Hi Ken,

    Is this the model? https://sketchfab.com/3d-models/2006-custom-land-rover-discovery-3-953972bf99d540cdbdf062d2a8809403

    The method of double-clicking the background and saving view seems to work fine. Sorry if I misunderstood the problem. To fix the ground shadow, you'll need to go back into settings and adjust it to the new scale/position.

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    Ken360s (Sketchfab Profile)

    Hi James,

    Thanks for the help,

    Yes, that's the one. However, that doesn't seem to bring the object to the center it just takes us where the object is if that makes sense.

    If you had tried to zoom on the model then you'd start to get

    • Clipping issues. The clipping is on the lowest settings.
    • Some kind of weird AO shading? doesn't look right.

    And I just realized that if I first had an FBX format then replaced it with a different format, the 3D model would move from the center.

    Yes, you can fix the ground shadow by moving it up.

    But I have managed to fix this by replacing that FBX 3D model with an FBX now. so that's fine but I think that might be a bug? I don't know.

    If you were to do a FRESH upload of any format this problem won't happen (at least for me not yet). But if you are replacing 3D Models with different formats from the first upload, that's where this problem occurs, and double clicking zooms us to the object but not recentering it.

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    hyakudojo (Sketchfab Profile)

    How do I manually set the centre for the model in Skeychfab? Recently when I upload a model, Sketchfab is not detecting the correct centre/origin - so I can't view or rotate my model properly - it ends up too far away and off-screen. Never encountered this problem before .Thanks.

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    James (Sketchfab Profile)

    Hi hyakudojo - usually you just need to double-click the background (or press space bar) to re-center the model, then click Save View. Can you share a link to a model with the problem? Did you re-upload it?

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    hyakudojo (Sketchfab Profile)

    Thank you. In the end I deleted the model and re-upoaded it. Worked perfectly second time round. It wasn't just the view, it was the way it rotated around the model, as if the camersa pivot-point was anchored somewhere around mile in the distance (it looked like panning instead of rotation whenever I moved the model - if that makes sense).

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    James (Sketchfab Profile)

    Hmm ok! If you see it again, let me know!

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    hyakudojo (Sketchfab Profile)

    Thank you, will do.

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