Sketchfab currently uses PayPal as the payment processor for paid Sketchfab memberships (as well as Sketchfab Store transactions). There are several paid membership tiers available, depending on your needs. Subscriptions may be paid monthly or yearly.
Upgrading your membership
You can upgrade from your free Basic membership any time from the Plans page.
Changing your membership
If you'd like to upgrade/downgrade from your current paid membership, you'll first need to cancel your current subscription.
Once you do that, your paid membership will be set to expire on a specific date. You can find this date under your Account Settings. When your current, paid membership expires on that date, you can re-purchase the membership you want from the Plans page.
Canceling your subscription
If you need to cancel your paid subscription, you're free to do so whenever you'd like.
There are two ways to do this, depending on how you originally purchased your membership:
- Paid with PayPal - If you used your PayPal account to upgrade, you can follow these steps to cancel an automatic payment in your PayPal dashboard.
- Log in to your PayPal account.
- Click Profile at the top of the page.
- Click My Money, then click Update beside "My preapproved payments" to find your payment.
- Select the payment, and then click Cancel.
- Paid with your debit/credit card (Guest Checkout) - Since you didn't use a PayPal account to make this payment, you'll need to contact the Product Support team and we can cancel your current subscription.
Requesting an invoice
If you'd like a PayPal invoice for your Sketchfab membership purchase, contact us.
Invoices/receipts for Sketchfab Store purchases can be downloaded from the Purchases page in your profile menu.
Comments
7 comments
Hi,
I've been using Sketchfab since 2015 and today a new message I have not seen before popped up after I uploaded a model. It said 20 view-only credits left. None of my models since 2015 have ever been for download. I upload them to make it easy for clients and colleagues to view them. This was not the part of the plan when I renewed for the year back in June.
@bisenberger Thanks for reaching out! I saw you wrote a message to the Support team too, so I answered you there.
Hey, I just started using the Plus membership but quickly after I purchased it, I realized that I actually need the Pro membership. According to this document I will have to wait for an entire year before I can upgrade my plan? That doesn't make any sense. Also, I've only had this membership for 2 weeks, but I'm being told in my account settings that I'm not eligible for a refund? The 50MB upload limit is too low for me and is preventing me from uploading my models
Dear Dan: Have sent an email re: Premium plan. Have an automated response but no way to talk to a human. can you please help? Would be under name of Jeffrey Atkin.
ustedes que?..
Hello, I accidently purchased a yearly subscription for $84 when I meant to just buy a monthly one for $11. Is there any way to receive a refund?
Hello, I accidentally purchase the pro membership which I wasn't planning is it possible to refund?... I notice that it says "We do not offer prorated refunds when switching between membership plans." but if I cancel the plan will get the refund...and if I do should I do it from PayPal or sketchfab.
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