FAQs

Account / Billing

• How to contact Sketchfab Support
• Do you offer any discounts for paid membership?
• Is paid membership required to upload one large file?
• Do you accept other payment methods besides PayPal?
• How can I request an invoice for my payment?
• I still haven't received a link to confirm my email address. What can I do?

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Downloading

• I can't find the Download button for a model. Where is it?

Embedding

• What can (and can't) a Sketchfab configurator do?
• How do I remove the Sketchfab watermark from my embedded viewer?

Sharing

• Why is my deleted model still in Google search results?

Store

• I live in Russia. Can I sell through the Sketchfab Store?
• I live in Ukraine. Can I sell through the Sketchfab Store?

Uploading / Viewing

• How do I rotate my model?
• Does Sketchfab support UDIM?
• What counts as a view?
• Why does my model upload white?