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  1. Sketchfab Help Center
  2. FAQs

FAQs

Having trouble using Sketchfab? Search our frequently asked questions to find the answers.

Fab

  • Fab General FAQ
  • Sketchfab Store FAQ

Account / Billing

  • How to contact Sketchfab Support
  • Do you offer any discounts for paid membership?
  • Is paid membership required to upload one large file?
  • Do you accept other payment methods besides PayPal?
  • How can I request an invoice for my payment?
  • I still haven't received a link to confirm my email address. What can I do?
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Downloading

  • I can't find the Download button for a model. Where is it?

Embedding

  • What can (and can't) a Sketchfab configurator do?
  • How do I remove the Sketchfab watermark from my embedded viewer?

Sharing

  • Artificial Intelligence (AI)
  • Why is my deleted model still in Google search results?

Store

  • I live in Russia. Can I sell through the Sketchfab Store?
  • I live in Ukraine. Can I sell through the Sketchfab Store?

Uploading / Viewing

  • How do I rotate my model?
  • Does Sketchfab support UDIM?
  • What counts as a view?
  • Why does my model upload white?
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